Account Management Support - West Bridgford, United Kingdom - Flame UK

Description

Join our dynamic Account Management team within the waste department and be a part of developing customer relationships across our diverse portfolio of customers within the waste and sustainability sector.

At Flame UK, we're committed to driving positive change in the waste and sustainability sector.

Our Account Management team plays a pivotal role in this mission by ensuring that our customers receive outstanding service and support in their pursuit of environmental goals.

Your role:

As a member of our Account Management team, you'll be at the forefront of managing our customers' daily waste and environmental needs.

This includes
addressing customer enquiries, resolving issues, and
supporting them on their journey to achieve net zero emissions.

Our team is passionate about setting and attaining clear, measurable goals and milestones, and we're dedicated to making a meaningful impact.

Principal Duties & Responsibilities:

• Use initiative as well as team support to seek solutions to customer queries and issues.
• Handle customer bookings and requests using our bespoke waste management system ensuring all are processed in a timely manner.
• Maintain accurate records of all incoming calls for reference and documentation purposes.
• Produce monthly/quarterly waste and environmental reports ensuring customers receive required data on time.
• Conduct daily checks with waste partners to confirm scheduled movements for the day.
• Ensure all waste partner documentation is up to date and compliant with regulations and filed on our bespoke database.
• Generate custom reports using Microsoft Office software as needed.
• Ensure compliance with all environmental regulations and legislation.
• Ensure all data on our IT systems is accurate, complete and up to date.

About you:

• Excellent written and verbal skills.
• Previous experience working in a customer service environment as part of a team.
• Proficient IT skills to navigate and utilise relevant software.
• Ability to work independently as well as collaboratively in a team environment.
• Excellent time keeping and organisational skills.
• Ability to understand and interpret information and respond accordingly.
• Strong attention to detail and ability to work methodically and accurately.
• Ability to work under pressure and meet tight deadlines.
• Flexibility and adaptability to changing tasks and situations.

Knowledge Essential:

• Understand the importance of excellent customer service and the ability to deliver it.
• Appreciation for the diverse requirements of different customer types.
• Quick learning ability regarding our product and service offerings to provide optimal solutions for customer requirements.

Qualifications Essential:

GSCE or equivalent qualification in English and Mathematics.


Company Standards:

• Maintain awareness of personal health and safety responsibilities.
• Foster a positive and inclusive working environment, treating colleagues and customers with respect and without discrimination based on age, sexuality, religion or belief, race, gender, or disabilities.
• Adhere to our company policies and procedures regarding health, safety, welfare, customer care, emergencies, evacuations, security, and promotion of the company's Mission Statement.
• Demonstrate flexibility in performing duties that are appropriate to the employee's background, skills, and abilities, as determined by consultation with relevant parties.

Schedule:

• Monday to Friday

Ability to commute/relocate:

• West Bridgford: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• Account management: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location:
In person