Receptionist - London, United Kingdom - The King's Fund

Description

Job description

Post Receptionist (Part time - maternity leave cover)


Grade 3


Hours 25 hours per week

This job requires some flexibility; the standard hours for this position are 16.00 to However, cover is required to be provided for colleagues on the other shifts, for example to cover for annual leave

(working from 12.00 to 21.00 which case overtime will be paid).

Occasional Saturday working may be required, for which time off in lieu or overtime will be given.


Accountable to Facilities Manager

The King's Fund is an independent charity working to improve health and care in England.

We help to shape policy and practice through research and analysis; develop individuals, teams and organisations; promote understanding of the health and social care system; and bring people together to learn, share knowledge and debate.

Our vision is that the best possible health and care is available to all.


Our values
- us/our-vision-mission-and-values/our-values


Job purpose

Provides a welcoming, professional and approachable presence at Fund reception points helping visitors make the best use of the Fund and its services.

Main responsibilities

• Provides one of a number of possible first points of contacts for visitors at The King's

Fund reception point and enquiries desk.

• Maintains up to date knowledge and information about the range of Fund products and services, in order to either answer enquiries from visitors and callers or direct them to the most appropriate member of King's Fund staff.
• Provides directions and/or guides to next point of contact if required (including calling staff and tenants to collect visitors).
• Operates the switchboard at reception.
• Acts as the collection/delivery point for couriers and other small deliveries
• Liaises with Venue Services, Events and Leadership and Organisational Development and ensures that delegates and programme participants are quickly directed to their registration points.
• Sells publications and other products, as and when required by the Communications directorate.
• Directs IKS enquiries to the IKS reception in the Information Centre and passes the enquiries on where appropriate.
• Maintains a vigilant watch on visitors entering and leaving the building and alerts the

Facilities Support and Security Coordinator of anything suspicious.

• Issues temporary security passes to temporary staff and contractors and maintains the register.
• Manages the waiting area and ensures visitors are cared for appropriately e.g., keeping the reception waiting area neat and tidy and advising staff/tenants of visitors' arrival.
• Monitors the office services inbox, responding to and coordinating/actioning requests as necessary.
• Coordinates and records items of lost property and deals with any enquiries relating to this.
• Coordinates the weekly rota for the Commercial operational teams and issues accordingly.
• Presents a smart professional image and always wears the King's Fund front of house uniform (provided) when at the reception desk.

Other

• Actively contributes to effective communication within the team and with others across the Fund.
• Ensures that the organisation's business and information systems are utilised for the benefit of the team, directorate and Fund.
• Ensures any finances related to the role are in compliance with related policies and procedures.
• Effectively contributes to project/business performance by planning, coordinating, delivering, evaluating and communicating as appropriate.
• Actively learns and develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organisation by participating in appraisal and appropriate learning activities including information security and privacy awareness.
• Encourages and supports the development of others, the team and the organisation by engaging in and contributing to the Fund as a learning organisation and to its positive culture.
• Represents the team and Fund in a professional and positive manner with both internal and external stakeholders and in doing so reflects the values of the organisation.
• Undertakes any other duties that may reasonably be required, and are commensurate with the grade of the job, in furtherance of the objectives of the Fund.
• Ensures compliance with The King's Fund's policies, procedures and contract of employment.

Date:
January 2023

Person specification

Supporting Evidence

You must demonstrate your experiences, skills, abilities and values by giving specific examples for the criteria within the person specification.

Essential Desirable How

Tested

Training and
good level of general _Application _

qualifications education

• Emergency First Aid

Certificate (training provided)


Knowledge
good working _Application _

and knowledge of ICT (e.g. _Interview _


experience MS Office packages), and skills in us