Service Desk Administrator - Newcastle upon Tyne, United Kingdom - Nigel Frank International

Nigel Frank International
Nigel Frank International
Verified Company
Newcastle upon Tyne, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Service Desk Engineer


This is your chance to join an industry leadingorganisation With offices thriving all across the world, there hasn't been a better time to join a company that reached the top and never looked back.

With two successful divisions underneath them, get stuck in and prove yourself in this award-winning environment.


The Service Desk Engineer will be working alongside the wider service desk team to deliver on projects and resolve technical issues across the business.

You will be supporting over 1500+ users to oversee the systems and provide remote assistance.


Key Responsibilities:


  • Picking up escalations from 1
st
Line

  • Delivering on tickets, meeting SLAs
  • Creating documentation
  • Involvement in Onboarding and Offboarding users

Desirable experience:


  • Experience working in a similar position.
  • Certifications in Microsoft Azure and 365 preferred
  • Experience using ticketing systems

Technical Experience required:
**- Microsoft 365 and Exchange Online

  • Active Directory and Entra ID
  • Microsoft Endpoint & Intune
This is a hybrid position, with the offices based in a stunning location in Newcastle.
More jobs from Nigel Frank International
See all jobs of Nigel Frank International