Head of Operations - Shrewsbury, United Kingdom - Axis Counselling

Axis Counselling

Verified Company

Shrewsbury, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Head of Operations
Hours: 37 hours per week

Salary:
£41,712 - £43,363

Location:
Based across Shropshire, Telford & Wrekin (with some home working)

Holidays: 26 days plus statutory holidays per annum to be calculated pro rata to hours worked

Reports to:

CEO

Direct reports:
ISVA Manager

Counselling Manager

Pathfinder Manager

Length:
Fixed term contract until 31st March 2025 (with a view to permanency, dependent on funding)

Axis overview
Axis Counselling is a charity which has been supporting survivors of sexual abuse for 30 years. We support adults and children aged from 5 years and over, plus family members and loved ones.

We currently provide services via our four departments:
Counselling; Independent Sexual Violence Advisor (ISVA) Service; Complex Care Pathfinder; and Training.

Post overview

We are looking for a Head of Operations to join the team, who will hold responsibility for operational delivery of services provided by Axis (as above but excluding the training dept.), as directed by the
CEO and board of trustees, to include oversight of budget management, delivery and maintenance of funded projects and contractual arrangements; monitoring and reporting; and management of the service managers; ensuring the provision of equitable, pro-active, safe and joined-up services to survivors of sexual abuse.

Key tasks

Line management of service managers
Operational overview of contract delivery (including managing service managers to ensure that their services are meeting all contractual obligations).
Responsibility for ensuring that reporting is completed in accordance with contractual arrangements (to include, KPI's, financial returns, statistical data, narrative reports etc this list is not exhaustive)
Work towards a cohesive pathway for clients, navigating Axis' services (bringing the services together as one pathway rather than separate standalone services)
Supporting service managers with the development of their services
Supporting bid writing
Supporting service managers to set up new projects when additional funding is secured, including project management where required.
Representing Axis at contract meetings
Oversight of recruitment
Oversight of client consultation
First line of escalation for complaints, grievances, disciplinaries etc
Operational overview of leases
Oversight of safeguarding and ensuring that Axis is meeting required standards (to include DBS requirements).
Preparation and presentation at Board meetings
Deputising for the
CEO in their absence
Acting as organisational SIRO (Senior Information Risk Officer)
Ensuring that the IT systems used by the services are fit for purpose and are being utilised in the most efficient ways possible (to include databases; IT equipment and Services).

TO APPLY

Please visit:

Closing date:
Noon Friday 9th February 2024

Interviews:
Tuesday 20th February 2024 for those shortlisted.

Salary:
£41,712.00-£43,363.00 per year

Benefits: