Customer Service Advisor - Glenrothes, United Kingdom - Fife Council

Fife Council

Verified Company

Glenrothes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Proposed Interview Date:
Week Commencing Monday 18 March 2024

Closing Date:
Sunday 10 March 2024

Contract Type:
Permanent (2 vacancies)

Salary Range:
FC4 £23, £25,829.49

Working Pattern: 36 hours per week
**Location: Contact Centre, Bankhead Central, Glenrothes

Supporting Statement

Job Details

This role will be based within the Contact Centre, specifically handling calls on behalf of Health and Social Care and Children's Services.

This includes taking calls relating to Care at Home, Occupational Therapy, Adult and Child Protection and Meals on Wheels/Community Alarms.

A link to the role profile is included at the bottom of the advert. You will find out more about the job and the type of person we are looking for.

The Person

You should have experience of providing excellent customer service and good communication skills which include written correspondence and telephone interactions.

You should be able to use your own initiative, work independently and as part of a team.

Experience in prioritising your own workload and managing your own time whilst having the ability to work under pressure.

Have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs.

Display a flexible attitude to work and change with a positive, pro-active approach.

You must have the ability to use multiple IT systems and have excellent administrative skills.

Further Information
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Role Profile:

When preparing your supporting statement, review the role profile and think about how you meet the essential criteria
Role Profile

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How We Work Matters:

Our employees are expected to display and promote certain behaviours in the workplace. See our How We Work Matters behaviour framework for more information.

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Employee Benefits - Employees have access to a benefits package that offers discounts on a wide range of products and services

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Directorate Information: