Temporary Customer Service Assistant - Greenock, United Kingdom - McGill's Bus Service Ltd

McGill's Bus Service Ltd

Verified Company

Greenock, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Temporary Customer Service Assistant - Head Office, Greenock

(Maternity leave cover)

McGill's Bus Service Ltd currently has a vacancy for a
Temporary
Customer Service Assistant (Maternity cover) based at our Head Office in Greenock.

This role is part of a small Customer Service Team.

Role
40 Hours per week. 2 week rota. Week one 8am - 4pm Monday to Friday.

Week two - 10am - 6pm Monday to Friday. One Saturday to be worked every four weeks with a day off during the week.

The annual salary for this role is £21,673.60

Person Specification
Ability to deal effectively and professionally with a broad variety of customer enquiries and complaints.

Able to work on own initiative and also work effectively as part of a small team.

Tasks

Dealing with all customer complaints handling from receipt to resolution, this involves speaking to various Depot Operations Managers and checking on the status of the complaint in a timely manner.

Issuing all McGill's online tickets and associated paperwork.

Maintaining mobile alerts information on McGill's Website.

Preparation of staff ID and travel passes, ordering of bus timetables and distribution.

General administrative correspondence and any other duties as required by the Line Manager

Job Types:
Full-time, Temporary contract

Contract length: 9 months

Salary:
£10.42 per hour

Schedule: