Property Management Associate Director - Aberdeen, United Kingdom - C & P Recruitment

C & P Recruitment
C & P Recruitment
Verified Company
Aberdeen, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
My client is a leading Property Management firm dedicated to providing exceptional services in property management, development, and investment. With a focus on integrity, innovation, and client satisfaction.

They are currently seeking a dynamic and experienced individual to join the team as an Associate Director, with a minimum of 5 years factoring experience.

The role will involve the management of both Aberdeen and Inverness offices, with an expectation of spending time in both offices on a weekly basis.


As the Associate Director, you will be responsible for ensuring the highest level of client satisfaction, and the delivery of team coaching, development and training.


Key Responsibilities:


  • Provide strategic leadership and direction to the property management team, fostering a culture of excellence, and continuous improvement.
  • Assess and identify opportunities for continuous improvement initiatives, which deliver improved customer experience and satisfaction.
  • Cultivate strong relationships with clients, to deliver bestinclass customer service and address enquiries or issues in a timely manner.
  • First point of escalation in customer complaints.
  • Attend owner's meetings/AGM's with Property Managers to ensure that expectations are being met.
  • Recruitment support and implement interim and annual performance review and goal setting meetings for the team.
  • Deliver regular team meetings.
  • Ensure profitability across the team.
  • KPI's in customer retention, customer satisfaction, team retention and revenue vs cost.

Qualifications:


  • Minimum of 5 years property factoring experience.
  • Excellent leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
  • Ability to set and manage targets.
  • Must have the ability to demonstrate an analytical and solution focused approach to business challenges.
  • Proficiency in property management software and Microsoft Office Suite.
  • Full, clean driving licence
  • Must be able to commute between Aberdeen and Inverness and spend time between both offices on a weekly basis.

Benefits:


  • Competitive salary commensurate with experience.
  • Annual bonus
  • Car allowance (£4,500 per annum)

Job Types:
Full-time, Permanent


Salary:
£42,000.00 per year


Benefits:


  • Company events
  • Company pension
  • Free parking
  • Life insurance
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Experience:

Customer Service: 5 years (required)

  • Factoring: 5 years (required)

Work Location:
In person
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