Customer Service Executive - Guildford, United Kingdom - Spotler Group
2 weeks ago
Description
As Spotler grows in size and numbers across the world, we now have 7 different companies in the group and are looking to bring a consolidated and consistent support service to all customers and across all platforms, so this is a fantastic springboard opportunity to learn the products, and then progress into different roles across the various companies.
As Spotler grows in size and numbers across the world, we now have 7 different companies in the group and are looking to bring a consolidated and consistent support service to all customers and across all platforms, so this is a fantastic springboard opportunity to learn the products, and then progress into different roles across the various companies.
Responsibilities:
- Gain a strong understanding of the suite of products we supply
- Handling customers' issues within our SLA's through a ticketed system and recording all information in our logging system. (Calls are mostly related to our software platform). Customers may also call in to request support.
- Escalating as required to management or to technical team where customer issues cannot be resolved.
- Continually updating our customers with updates
- A University degree is preferable though not mandatory
- Previous support experience is ideal, but is not a requirement provided that the individual can demonstrate excellent customer service skills.
- Full training will be provided although knowledge of HTML would be an advantage.
Perks:
- Company Pension Scheme
- Monthly Socials
- 25 days holiday
- Private Health care
- Access to discounted Gym through Vitality
- Online access to free training courses through Goodhabitz programme
- Food and drink provided by the company
