Temporary Customer Service Coordinator - London, United Kingdom - Love Success Recruitment

Love Success Recruitment

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

One of the leading interpreting and translation services worldwide is looking for a Customer Service Coordinator to join their fast-paced and growing business for 4-6 weeks.

They are looking for a team player who takes a proactive and detailed approach to work. This role is fully remote.

The position includes excellent pay of £12 per hour depending on your experience and has favourable working hours of 9 am - 5:00pm Monday toFriday.

The Face-to-Face Coordinator is responsible for effecting the successful fulfilment of Face-to-Face Interpreting assignments in accordance with customer requirements.

Key Responsibilities

To allocate Face to Face Interpreting assignments to freelance interpreters according to customer requirements and ISO 9002 quality guidelines.
Accurately capturing booking details for onsite interpreting appointments and recording it on the system.
Resolving both interpreter and customer queries over the telephone.
Building and maintaining excellent relationships with interpreters in order to ensure loyalty to the company.
Building relationships with service users and aiming to provide excellent customer service in all areas.
Entering data to ensure that all interpreter payments are logged onto the system on a monthly basis.
Monitoring interpreter reliability and recruitment requirements and communicating them to Language Resources via the team leader.

Essential Skills and Experience

Educated to A level or equivalent
Outgoing personality, used to working unsupervised.
Strong communication skills (both Verbal and Written).
Patient, can manage stressful situations without losing his/her sense of priority.
Strong organisation skills
Ability to prioritise and manage a number of tasks simultaneously
Good telephone manner
Word, Excel, Outlook and Access