Housing Officer - Barrow-In-Furness, United Kingdom - BDS Recruitment

BDS Recruitment

Verified Company

Barrow-In-Furness, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

BDS Recruitment

We are currently looking to recruit a Housing Officer on a permanent basis for our client in Barrow in Furness

£33,763 per annum

You are the first point of contact for our customers and responsible for the quality of their experience, you will be a visible presence within your patch demonstrating engagement with your customers to ensure that they receive a "best in class" customer experience in line with the companies values.

The key focus of this role is the effective management and maintenance of tenancies and estates within your patch, including allocations and lettings, arrears recovery, the management of anti-social behaviour and customer complaints.

We want our people and our customers to be proud of the services and homes we provide, and this role is key to achieving this goal.

Responsible for new tenancy sign ups in accordance with Accent's Allocations and lettings policy and procedure.
Supporting customers with changes to their tenancy (incl. tenancy
Successions, transfers, mutual exchange and assignment).
Proactively engage with customers to address rent and service charge arrears ensuring all stages of arrears recovery are followed and customers

- are supported to reduce their arrears before legal action is taken.

To empathetically respond to tenancy breaches including antisocial

- behaviour (ASB) reports, utilising a range of tools and working with relevant partners to minimise the impacts of ASB.

Undertake annual tenancy checks to ensure customers are adhering to their tenancy agreements, support tenants at the end of their tenancy to ensure quick and effective void turnaround and promoting a debt free culture.
Utilise appropriate legal remedies to ensure tenancies are ended efficiently and in line with legal and regulatory requirements when necessary.

Salary:
£33,763.00 per year

Work Location:
In person

Reference ID:
Burnley