Client Services Coordinator - Manchester, United Kingdom - PHMG Careers

PHMG Careers

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PHMG is the world's leading audio branding agency, working with more than 36,000 clients in 39 countries. Globally renowned brands such as Audi, Adidas and Coca-Cola trust us to make them sound as good as they look.**We're looking for ambitious Coordinator to join our Client Care team to play a vital role in the day-to-day management of our account base, made up of long-standing clients and new clients signed up by our expert sales teams.

Our Coordinators help to ensure all our clients receive a high-quality and timely service by partnering with different teams in the organisation - such as Account Managers, Copywriters, Post-Production and Technical Teams.

Role:
Full time, permanent

Compensation package:
£26,000 basic with realistic first year earnings of £28,000

Office location:
Old Trafford, Manchester, M16 0PQ

Working hours: 8.45am - 5.15pm (Monday to Friday)

What you'll be doing:

Taking responsibility for the project management of all creative aspects of the client journey
Liaising with the Copy, Post-Production, Music and Voice teams to develop client audio branding productions
Working alongside the Technical Teams to ensure the implementation of all productions as well as resolving any outstanding cases
Understanding the Account Managers client base and supporting with searching for additional business opportunities
Ensuring a timely response to incoming client queries and requests as well as proactively contacting clients/internal departments as and when required
Performing audio branding quality check calls with clients and troubleshoot when required

What you'll need to succeed:

Solid verbal and written communication skills with proven experience within a similar role
An ambitious selfstarter with drive, creativity and a commitment to firstclass customer service
Strong listening and writing skills and an ability to speak articulately and confidently
High levels of attention to detail and expert organisational/timemanagement skills
Expertise with all standard PC software and CRM databases
A commercial mindset to be able to balance client need with business objectives
Commitment to personal development and career growth

What you'll get in return:

Competitive salary and rewards

- £50/month timekeeping bonus

Career development and progression directly linked to your performance
Free gym membership at PureGym
Cycle to work scheme
Birthday time off to celebrate
Fundraising initiatives for our registered charity the PHMG Foundation
All expenses paid company events in sought after venues
Onsite barber and beautician
Smart pension scheme
Life insurance and critical illness cover
Creative, spacious offices with breakout areas and bar

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency - working with 36,000 clients in 39 countries across the globe.

This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market.

We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track - strengthening their business identity in the most memorable, emotive way.

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