Customer Services Agent - Wolverhampton, United Kingdom - Restore PLC

Restore PLC

Verified Company

Wolverhampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Business Unit:
Digital

Location:
Wolverhampton (WV14 0UJ)

Contract Type:
Permanent - Full Time

Hours: 40 (Monday - Thursday 8:30 - 5:15, Friday 8:30 - 4:00)

Salary:
£22,500 Per Annum

Are you ready to embark on a thrilling journey as a Customer Service Agent? If you're passionate about delivering topnotch customer experiences and are driven by success, then this role is tailormade for you
As the first point of contact for our esteemed customers, you will play a pivotal role in understanding their needs and exceeding their expectations. Your exceptional communication skills and commitment to outstanding customer service will allow you to take ownership of any form of customer contact e.g. incidents, complaints, service requests etc. and actioning them in the most effective manner possible, You will be continually evaluating service offerings to customers along with working collaboratively with, and providing support to, other departments.
RESPONSIBILITIES

Provide excellent customer service at all times

To build close working relationships with all areas of the business
Complete company paperwork accurately and promptly in line with company procedures
Daily use of MS Excel, Word, Outlook and other MS Packages
ABOUT YOU

Previous experience working in customer service roles would preferable however not a necessity
Effective communication skills across all levels

IT Literate with experience using Microsoft Packages specifically Outlook, Excel and Word
A gogetter attitude, backed by enthusiasm and motivation
Exceptional organisational capabilities and the skill to manage priorities
A customerfirst mindset, ensuring enriched experiences and building lasting relationships

Restore offers a wide range of benefits to our employees such as:

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Annual leave*:

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Competitive Salary*:

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Life assurance scheme*:

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Health and wellbeing scheme

Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year.
An Inclusive Approach
We're also interested in hearing from individuals with different career experiences, including those that are looking to return to work following a career break.