Customer Success Manager - Leamington Spa, United Kingdom - Venn Group

Venn Group
Venn Group
Verified Company
Leamington Spa, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Success Manager Required

Duration:
Permanent


Location:
Leamington Spa (Remote working, bar quarterly meetings)

Hours: 37.5hrs (Monday to Friday 09:00am - 17:00pm)

Pay Rate:
£35, ,000 Per annual (Plus £10k Bonus)

  • Support customers as they transition from sales prospects, building close relationships that often last beyond any one project or joborder lasting process ownership with the business itself
  • Work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us
  • You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner
  • Process milestones for the clients and employees to work toward
  • Assist customers with setting up and navigating programs or software
  • Promote the value of the product
  • Upsell services and products with the brand image
  • Promote value through customer experience
  • Assist in creating training courses and educational materials
  • Review customer complaints and concerns and seek to improve the customer experience
  • Previous experience working in this position
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Accountability and personal organization are essential
To discuss this role in more detail and to secure this opportunity, please contact **Kim Parsons
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