Bar Staff - London, United Kingdom - Opera Holland Park

Description

Job Title:
Bar Staff


Department/Team:
Bar team


Reports to:
Bar & Hospitality Manager


Contract type:
Casual, fixed-term contract


Location:
Opera Holland Park Theatre, Holland Park, Ilchester Place, W8 6LU, London UK.


Probation period: 2 weeks


Notice period: 1 week for either party


Hours:
Usual pattern of working hours is 4.30/5pm to 9.30/10pm on each performance night. The usual matinee pattern of working hours is 11am-4.30/5pm. A certain degree of flexible working is expected as required.


Hourly wage:
£13.15 per hour


Additional Benefits:
continuous dedicated training in areas such as First Aid, Fire Marshalling, Dementia Friends and Mental Health First Aid


Contract duration: 16 May-17 August 2024 with rotas normally to be sent one month in advance. Training day is pencilled for 16 May.


Purpose of job

Our friendly and dynamic bar team are responsible for delivering exceptional customer service while serving a range of drinks and snacks to our audience before opera performances and during the busy interval.

Working in a fast-paced environment, the bar team ensure that guests have an enjoyable and seamless experience, assessing customers' needs and preferences in order to make recommendations.

Successful applicants will have excellent communication skills, a friendly demeanour, and the ability to multitask effectively.


Role expectations
Bar Staff can expect to be exposed to the elements for the duration of the festival season. The role will require a lot of standing and walking during each shift.

The team will be expected to stock and re-stock the bars, do some lifting of boxes, ice, sort out stock deliveries etc.

Responsibilities:

• Preparing the bars for service
• Greeting customers and creating a welcoming environment
• Taking order and preparing preorders through Square
• Serving drinks at the bar or at patrons' seats
• Keeping the bar clean and wellstocked
• Dealing with any disturbances in a polite but firm manner
• Working as part of the customer experience team on site (including Duty Manager, Box Office team and Front of House team) to create a safe environment for staff and audiences at all time

Job Requirements
We are looking for bar staff who are welcoming, personable, confident and reliable.

For this role, we welcome those with relevant experience as well as those who will display potential:
we want someone who is committed to exceptional customer service and high-standards in everything they do.


Essential criteria

• Customerorientated approach
• Ability to work well within a small dedicated team
• To be thorough and pay attention to detail
• Patience and ability to remain calm, positive and professional when working under pressure
• Ability to be creative and resourceful in problem solving
• Excellent verbal communication skills
• Reliable with excellent time management skills

Desirable criteria

• First Aid/Emergency First Aid, Fire Marshal Training
• Experience in a demanding customerfacing environment, either in the theatre or other industries
• Experience in working in the drinks industry
• Knowledge of opera, ballet, theatre, and/or other art forms

Job Types:
Part-time, Fixed term contract

Contract length: 3 months


Pay:
£13.15 per hour


Schedule:

• Day shift
• Night shift
• Weekend availability

Work Location:
In person

Application deadline: 22/04/2024


Reference ID:
Bar Staff

Expected start date: 16/05/2024