Intermediate Administration Services Officer - Gillingham, United Kingdom - Medway Community Healthcare CIC

Medway Community Healthcare CIC

Verified Company

Gillingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced administrator with excellent organisational skills and an eye for attention to detail?

Are you able to deal with confidential and sensitive information in a timely manner.

If you answered yes, we've got the perfect role for you

We are looking for an enthusiastic and motivated senior administrator to work within our care coordination centre:

experience of interaction with all levels of staff and the public

- previous administrative and organisational experience
- experience of managing and prioritising own workload and working to deadlines
- a 'can do' approach.

This role is responsible for providing a high level of administrative support to clinical community services, from within the specified administration hub.

The post holder will be required to deal with highly sensitive information, working towards deadlines and be required to provide excellent customer service to our patients, healthcare professionals and other colleagues.

Other duties will include dealing with a wide range of administrative tasks.

So what else?

This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused you'll even have the opportunity to become an MCH shareholder.
We encourage staff to get involved in exploring new ways of working and service development.
We'll provide well established, inservice training, onetoone supervision, and appraisals with regular support.
You'll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments.

We aim to support you to work flexibly in a way that will suit you and us.

The small print

We will offer you the choice of two pension schemes; the NHS Pension scheme and our Scottish Widows group personal pension.
MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
Communication and relationship skills
Deal effectively with internal and external enquiries demonstrating excellent communication and customer care.
Provide and receive routine information either verbally or written, requiring tact or persuasive skills in order to overcome barriers to understanding.
Deal with potentially complex, sensitive or confidential enquiries from patients, staff and the public
Knowledge, training and experience
Experience of a range of office procedures
NVQ3 in business administration / customer care or equivalent
RSA Stage 3 or equivalent
ECDL advanced desirabl
Analytical and judgement skills
Make judgements involving facts / situations sometimes requiring analysis of information
Prioritise workload and make appropriate level decisions such as when to escalate and ensure this is done in a timely manner, e.g. telephone messages from staff / patient
Planning and organisational skills
Organise and allocate work, tasks or activities
Manage diaries, plan meetings, schedules and clinics
Work flexibly to maintain cover within the service / organisation
Produce and maintain effective systems to ensure the service operates efficiently, e.g. planning appointments and time management
Physical skills
Advanced keyboard skills for regular use of computer systems
Use general office equipmen
Responsibility for patient / client care
Provide non clinical advice and information to patients, carers, relatives or staff either facetoface, over the telephone or by other means
To have the ability to recognise when patient's care is a priority and to ensure that patients are given assistance at all times, treating others with courtesy, respect and makes them feel value
Responsibility for policy and service development implementation
Responsible for ensuring that organisational policies and procedures are adhered to and implemented.
Contributes to changes and updates of polices / procedures in own area of work.
Responsibilities for financial and physical resources
Manage and ordering of stock / office stationery / equipment
Maybe required to issue / take responsibility for equipment used by self and other
Responsibilities for human resources (HR)
To supervise and coordinate the day to day work of new or less experienced staff
Responsibilities for information resources
Create or format databases / spread sheets / publications utilising appropriate IT systems
Transcribing / copy typing information provided by others
Minute taking
Management of information either electronic or paper based
Responsibilities for research and development (R&D)
Will