Adventure Park Team Leader - Warwick, United Kingdom - Zoop Recruitment

Zoop Recruitment

Verified Company

Warwick, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client has an Adventure Park in Warwick and they are looking for fun and outgoing person to join our amazing team as Team Leader.

**Reports to:

Operations Manager**The Team Leader provides daytoday management of the park. They Support the OM by focusing on local sales and secondary revenue processes of the park whilst promoting the highest levels of customer service and staff engagement.

Main tasks and responsibilities of this role will include:

Communicate targets and KPIs to relevant team members and ensure that appropriate plans are being followed to ensure targets are achieved.
Responsible for motivating and measuring upsell targets and expectations on front of house café, reception, and parties.
Responsible for managing the highest standard of customer service and achieving customer focused KPI's by maintaining and improving review scores and mystery shop results.
Responsible for daytoday management of the park and carrying out the role of shift manager as and when required.
Assist in delivering local sales and marketing plans.
Ensuring the sites marketing literature is displayed and up to date.
Ensure compliance and conduct audits in line with company procedure.

Skills and attributes of Supervisor

A passion for service: warm, friendly, and genuine with the ability to lead, inspire and motivate a large and diverse team with fairness and empathy.
A performance driven approach creates a culture of results within a highpressured environment through the creation of a strong sense of team spirit, instilling a hunger to be part of a winning team.
Indepth knowledge of Jump Ins standards and regulations.
Ability to prioritise completing tasks against competing deadlines.
Ability to work flexibly and quickly to respond to risks and compliance queries as they arise.
Positive communicator that speaks with authority.
100% Commitment to customer satisfaction who strives to deliver an awesome experience.

Requirements:

First Aid qualification (We can provide this)
Flexibility is essential to the role as the park has extended operating hours. Shifts will vary but will include days, nights, weekends and bank holidays.
Minimum of 1year proven leadership experience. Desirable
Experience working in sales. Desirable
Experience working on a café. Desirable.

Zoop Recruitment are an independent Recruitment Specialist based in the East Midlands, we pride ourselves on providing the highest quality of staff.

If this job role doesn't quite suit your requirements, please get in touch to see what other opportunities we have available, or visit our website on:

Job Types:
Full-time, Permanent

Salary:
£20,500.00-£22,500.00 per year

Benefits: