Crisis Line Practitioner - London, United Kingdom - South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Band 6 Crisis Line Practitioner with a background in Crisis and Acute Mental Health at Band 5.

The Crisis Line practitioner will be a non judgemental practitioner who is able to able to offer emotional support over the phone whilst employing innovative and practical approaches.

The practitioner will help identify signs of becoming unwell and in more serious situations identify risks of self harm and/or potential suicide.

They will be able to take appropriate action with the caller offering the right care and support.

The practitioner will also be available to offer support to carers and acting when agreed as a facilitator between carer/user and other health professionals.

The role also involves working with other professional colleagues in the ARC- Acute Referral Centre particularly with the Crisis Assessment Team practitioners.

The post holder is expected to make a valuable contribution to the 24 hour service and is required to work all shifts within the pattern consisting of 08:00 - 16:00, 14:00 - 22:00 and 21:4- 08:15.

The post holder will be required to respond to acute crisis situations which may be highly emotionally charged and which may involve carers and relatives as well as the client themselves.

The post holder will be required to operate as a lone practitioner in crisis situations but with the assistance and support from senior Crisis Assessment Team Practitioner (CAT) and the Clinical Service Lead (CSL).

To work with people in crisis, using non-judgmental listening skills and providing innovative, practical and emotional support over the phone.

To employ advanced assessment skills to help people identify the signs that they are becoming unwell and, in more serious situations of risk of self-harm and/or suicide, take appropriate action (as agreed with them) liaising with staff involved in their care and support.

To signpost to community resources in a variety of sectors that will benefit their recovery.

To work in partnership with mental health teams and other community organisations.

South London and Maudsley NHS Foundation Trust (SLaM) provide the widest range of NHS mental health services in the UK as well as substance misuse services for people who are addicted to drugs and alcohol.

We work closely with the Institute of Psychiatry, Psychology and Neuroscience (IoPPN), King's College London and are part of King's Health Partners Academic Health Sciences Centre.

There are very few organizations in the world that have such wide-ranging capabilities working with mental illness.

Our scope is unique because it is built on three major foundations:
care and treatment, science and research, and training.

SLaM employs around 5000 staff and serve a local population of 1.1 million people. We have more than 230 services including inpatient wards, outpatient and community services.

Currently, we provide inpatient care for approximately 5,300 people each year and treat more than 45,000 patients in the community in Croydon, Lambeth, Lewisham and Southwark; as well as substance misuse services for residents of Bexley, Bromley and Greenwich.

By coming to work at SLaM, you will gain experience of being part of an organization with a rich history and international reputation in mental health care.

Qualifications:

Essential Requirements

RN (mental health)/Social Worker/Occupational Therapist. (A)

Mentorship qualification

Desirable Requirements

Dual diagnosis qualification. (A)

Experience

Essential Requirements

Significant experience in assessing people with acute mental health crisis. presentations in a community, A&E or acute adult inpatient setting. (A/I)

Experience of working with people with acute functional illnesses. (A/I)

Experience of working with people with alcohol and substance misuse problems. (A/I)

Significant experience of working within a multi-disciplinary/multi-agency setting. (A/I)

Good understanding of treatment based interventions (A/I)

Desirable Requirements

Experience of working in mental health liaison teams, home treatment or front end assessment services. (A/I)

Experience of working with people with learning disabilities. (A/I)

Knowledge / Skills

Essential Requirements

Highly developed telephone and/or face to face assessment skills. (A/I)

Highly developed skills in risk assessment and management. (A/I)

Highly developed verbal communication skills in order to ensure clear and unambiguous communication with service users and other agencies. (A/I)

Able to engage with vulnerable people and to work effectively in distressing and challenging circumstances. (A/I)

Able to use own initiative and make decisions independently. (A/I)

Desirable Requirements

Experience of working in telephone based crisis intervention service/team. (A/I)