Customer Experience Specialist Apprentice - Exeter, United Kingdom - Mercedes-Benz Apprentice Programme

Mercedes-Benz Apprentice Programme

Verified Company

Exeter, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Experience Specialist Service Advisor Apprenticeship

As a Customer Experience Specialist Service Advisor Apprentice, you will develop first-class customer service skills including understanding customer and business needs, critically evaluating customer service levels and implementing changes to improve the customer journey and use appropriate resources and technology to support the needs of the customer.

You will acquire the skills to deal with challenging situations and develop plans to drive loyalty and retention and exceed customer expectations.

This role will be based in the Service Department, with a view to developing the skills to start your career in the role of Service Advisor.

People who complete the Customer Experience Specialist Service Advisor Apprenticeship have an exciting career path ahead of them. This apprenticeship may lead to roles including Service Advisor, Customer Support Executive, Service Manager and Product Support Specialist.

The role of a Customer Experience Specialist Service Advisor

Understanding your customers and the business
Developing knowledge of relevant regulations and legislation
Using appropriate resources and technology to meet the needs of customers.
Keeping up to date with the most recent product information
Resolving challenges and managing challenging situations
Understanding the extended customer journey
Developing insights into customer behavior including influencing factors such as loyalty, emotion and culture
Analysing service levels and develop options for improvement
Developing new ideas and initiatives to improve your business
Learning knowledge of how to provide the correct customer service within the Motor Industry

Desired Skills and Personal Qualities

Firstclass customer service skills
Organizational skills
Listening & communication skills
ICT skills
Complaint resolution skills
Problem solving abilities
Ability to work independently and as part of a team
An interest in motor vehicles

Entry Requirements

Age 16+
GCSE grades or equivalent A
C) in:
Mathematics
English Language

Important information
We will support you in gaining Functional Skills in Mathematics and English should you require them.

Job Type:
Apprenticeship

Salary:
£6.40 per hour

Work Location:
In person

Application deadline: 30/08/2024

Expected start date: 02/09/2024