Senior Therapist - Hoar Cross - Barons Eden Ltd.

Description

Senior Therapist - 12 month Fixed Term ContractLocation: Based at Hoar Cross Hall.

About UsNestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals...

The RoleAs a Senior Therapist, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.

Key Responsibilities

Supporting, supervising, and motivating the therapy team on a daily basis

Ensuring all therapists follow company policies, procedures, and treatment standards

Acting as a point of contact for client queries and complaints, liaising with management where required

Carrying out weekly Duty Manager shifts

Supporting Spa & Therapy Reception duties, including guest check-in and check-out

Performing treatments to the required standard of each product house

Ensuring smooth Spa operations in the presence or absence of Spa Managers

Carrying out competency tests, training, and ongoing development with the team

Completing regular appraisals and performance reviews

Encouraging and driving retail sales and professional product recommendations

Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas

Managing daily treatment collections and laundry processes

Ensuring all end-of-day procedures and safety checks are completed

Health & Safety

Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements

Being fully knowledgeable of fire and evacuation procedures

What We're Looking For

Have a NVQ Level 3 Beauty Therapy qualification

Have a minimum of 2 years' experience

Have excellent leadership, communication, and organisational skills

Have a passion for customer service and team development

Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future

Desirable

Have previous experience in a supervisory or senior therapist role

Why Join Us?

Opportunity to develop leadership and training skills

Work within a supportive and professional Spa environment

Be part of a team focused on excellence, progression, and guest experience

Further Information

Full-time: 40 hours per week

Working 5 out of 7 days a week

Shift Patterns: hrs / hrs / hrs

Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business

Benefits

Work in a stunning, historic estate with a commitment to excellence in hospitality

Competitive salary

Complimentary use of the leisure and spa facilities

Up to 20% target led commission on product sales

Free staff canteen which provides a variety of options daily

Discount on overnight stays and spa days

30% discount on food and drink

Employer workplace pension contribution

Excellent Induction and training programme

Perkbox online benefits and discounts

Free Parking

Refer-a-Friend scheme

Opportunities for professional development and career advancement

People say you can't choose your family, well we choose you to be part of ours

Skills

Communication

Leadership

Team Development

Customer Service

Organised

NVQ Level 3 Beauty Therapy Qualification

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