Customer Service Representative - London, United Kingdom - May & Stephens

May & Stephens
May & Stephens
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Representative

£28,000 - £30,000
-
3-month Fixed Term Contract_
-
London
  • Hybrid Working_


A global digital marketplace based within the heart of London are actively seeking a Customer Service Representative to join their team on a 3-month Fixed Term Contract with the view to become a permanent role.

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The role:_

As the Customer Service Representative you will be responsible for handling and responding to GDPR requests from customers, alongside this you will be responsible for:

  • Performing pre-sale audio and video checks
  • Managing and tracking payments and managing credit note request
  • Identifying and analysing suspicious or fraudulent accounts
  • Actioning GDPR requests to remove personal data
  • Actioning GDPR requests to product data
  • Maintaining highly accurate data in our systems.
  • Performing operational tasks for clients
  • Develop a deep understanding of all support activities and make suggestions to improve and innovate our products and services
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Key requirements:_


As the Customer Service Representative you will have at least 2 years' experience working within a similar role and you must have experience using
ZenDesk.

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You must also have:_

  • Proven customer service work experience, ideally on a helpdesk.
  • A detailed knowledge of
    ecommerce, ideally with previous work experience with an aggregator website or similar marketplace
  • Exceptional communication and interpersonal skills.
  • Exceptional problemsolving skills, ideally demonstrating a flair for getting things done in an entrepreneurial fashion.
  • Excellent organisation and time management skills, with the ability to prioritise workload and delegate effectively.
  • Demonstrate a strong work ethic and committed to seeing tasks through to completion.


In return you will be offered to be part of a lively office to work alongside great individuals and potentially offered a permanent opportunity after the contract.


Job Types:
Full-time, Temp to perm


Salary:
£28,000.00-£30,000.00 per year


Schedule:

  • Monday to Friday

Experience:

- customer service: 2 years (required)


Work Location:
In person
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