Income and Admin Officer - Aldershot, United Kingdom - The Riverside Group

The Riverside Group

Verified Company

Aldershot, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Job Title:
Income & Admin Officer

Contract Type:
permanent

Salary:
£24,699.43 Pro rata (£25,813.09 is achieved after 12 months successful performance in the role)

Working Hours:
part-time 30 hours per week

Working Pattern:
Shifts - Early, Middles and Late (including some weekends and bank holidays)

Location:
Aldershot, Hampshire

Why Riverside?
At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers.

For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK.

Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology A wide range of benefits

The difference you will make as Income & Admin Officer

In this role you will Take responsibility for arrears management, rent collection and maximising income, working in partnership with colleagues using psychologically informed environments (PIE) and trauma informed care principles to ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.

Ideally in this role you will manage the income management process, by co-producing a bespoke payment plan, tailored to the individual's circumstances.

About you

We are looking for someone with:

Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
Experience of working in a customer facing environment.
Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues.

For further information about this role please find the attached Job Description.

Role Profile

Role requires you to:

Take responsibility for arrears management, rent collection and maximising income, working in partnership with colleagues using psychologically informed environments (PIE) and trauma informed care principles to:
Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure.
Support colleagues by proactively engaging customers providing advice, guidance and coproduce plans as part of the responsive rent arrears management process.
Manage the income management process, by coproducing a bespoke payment plan, tailored to the individual's circumstances.
Provide guidance and advice to customers to ensure they are financially included, signposting to relevant resources relating to benefit claims, debt issues, and money management.
Make referrals to the Riverside Income Maximisation Team when dealing with complex cases.
Proactively provide uptodate advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management.
Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed.
Support colleagues dealing with evictions where required.
Provide advice to customers around setting up efficient payment options.

Provide administrative support by:

Banking rental income on a weekly basis.
Assisting with the monitoring of income and expenditure.
Generating and communicating rent statements to customers and colleagues as required.
Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms.
Collating and submitting information, including funding and performance returns. Producing reports and other written documentation to support income management delivery as required.

Other Information

You will be required to work shift patterns, including some weekends and bank holidays.
Use the Lone Worker system as and when necessary.
Ensure customers are safe at all times carrying out all of your duties within Riverside's Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc.
Deliver your role in line with Riverside company values "Our Riverside Way".
Participate in team meetings, attend regular supervisions and reflecting practice sessions.
Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely. From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager.

**Perso