Customer Service Representative - London, United Kingdom - Confero

Confero

Verified Company

London, United Kingdom

6 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Service Representative

Location:
Colindale (Office based)

Start Date:

ASAP

Salary:
£9.50 per hour - 3 salary reviews in the first year

Permanent role with excellent progression opportunities

About Us

Established in 2001, Confero is a leading UK Outsource Call Centre business that has a portfolio of clients ranging from small firms, leading brands and FTSE 100/250 organisations - based in North West London, Colindale, our offices are conveniently located for London commuters.

We are very often the public face of global brands and have the responsibility to make sure these are represented to a high standard by delivering outstanding customer service campaigns with leading scripting software, reporting and dialling systems.

We take pride in valuing and nurturing our employee's career development and provide a friendly and positive multicultural environment.

Our employees receive full training to understand and represent our brand values in order to deliver outstanding customer service and build robust and long-term client relationships and strategic partnerships - our business is expanding and the only way this type of growth is successful is if our employees grow with us.

We continually engage with new prospects and opportunities - come join us if you would like to expand your knowledge and involve as a professional

Campaign Overview:

The Bureau is a seven day a week inbound call handling desk where advisors work as part of a rota system to handle telephone calls on behalf of our clients.

Customer interactions are conducted across multiple campaigns, from simple message taking call types, to more complex insurance and order processing.

Responsibilities:

Ability to work under pressure and achieve set campaign targets; speed of answer, number of calls answered, talk time, wrapup time, thus achieving service levels
Being able to cope with varying call volumes and pressure
To handle and resolve difficult customers and achieve a positive outcome whilst remaining professional
To be able to follow a script and call flow accurately
Where required to use client systems and web based systems to handle customer calls.
Ability to work in a team environment ensure all calls are answered in a timely manner, call queues to be kept at mínimal.
Keep an accurate record of all customer details and other note taking data, into the data capture systems.
To carry out all administrative tasks and duties relating to the role

Person Specifications

Excellent communication skills, articulate and confident with great telephone manner
A friendly, enthusiastic selfstarter professional with a vibrant personality
Previous Customer Service experience is essential (call centre preferred)
Good interpersonal skills to be able to deal with people at all levels
Ability to take ownership when resolving problems
Good interpersonal skills to be able to deal with people at all levels
Reliable and excellent time keeping skills
Being able to work independently as well as within a team
Good numeracy and IT skills

Working Requirements:

Bureau opening hours are:
Monday to Friday: 7am - 10pm

Saturday 8am - 10pm

Sunday 9am - 7pm

All advisors will be scheduled to work 40 hours per week -
full flexibility is required.

Work Remotely

Job Types:
Part-time, Permanent

Pay:
£11.50 per hour

Schedule: