Service Design Lead - Chelmsford, United Kingdom - Resource Solutions - GSC General

Resource Solutions - GSC General
Resource Solutions - GSC General
Verified Company
Chelmsford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
**Service Design Lead

  • MS Amlin
  • Chelmsford (1 day at office)
  • Permanent**
    About MS Amlin
MS Amlin is part of a global top-10 insurance group, MS&AD. We're made up of four distinct businesses covering global reinsurance, Lloyds franchise, local specialty insurer, and business services.


This role sits within our Business Services division (MS ABS) which supports our entire organisation through legal, HR, facilities management, marketing, IT, risk management, compliance and finance.


About the role


Our finance systems are at the heart of our operational and reporting processes and are key to the smooth and timely reporting of our financial position internally to MS Amlin senior management (all Legal Entities), to our parent company (MS&AD), and our regulators.


The Operating Environment and Context of the Job


The role provides direct support to the Service Design & Transition Manager, who is responsible for ensuring a Service first approach is taken towards the delivery of new & updated Services into the Amlin Group of Companies.

The role holder requires the individual to work collaboratively with all teams in ABS and the key stakeholders in the Amlin Group of Companies


This role will ensure the principles of effective Service Design are followed and that all associated practices are effective and meet the demands of an orgnisation that is driving to be more agile in the delivery of Services.

Purpose


The role holder will be responsible for the planning, administration of and management of the Service Design function which includes the development of the function as a key component of the Amlin Business Services (ABS) Service Delivery function.


The role will act as the primary interface for the ABS Change function in terms of the delivery of robust and well defined Service Design Packages that are appropriate to the size and scale of the requirements presented.

The role holder will have line manager responsibility for the practices/resources that sit within the team.

Key accountabilities

  • Overall planning, administration and management of the Service Design function delivery including production of all appropriate documentation to support the design stream
  • Coordinate Service Design deliveries and act as the prime interface for management in terms of Service Design planning and reporting.
  • Ensuring all policies and procedures are followed throughout design of services with an effective handover into the Service Transition function.
  • Interface with the Project Management Office and CTO function to ensure that relevant Service Design Packages are appropriate to the service being designed
  • Ensure a design principle of effective user journey planning to ensure that the service elements
  • Provide guidance and direction to the Change and Release Management Lead to ensure that effective quality checks are carried out without an overly bureaucratic practice slowing activities down. There is a need to strike a balance between effective review of change and release activities but coupled with a need to deliver at velocity to meet the needs of projects and operational functions.
  • Provide guidance and direction to the Service Knowledge Management Lead as a functioning Knowledge Practice is established and introduced into Amlin Business Services
  • Effective Stakeholder Management to ensure alignment and adherence to the established principles of Service Transition and associated practices
  • Previous experience working in an environment where emphasis is placed on the value and benefits of effective Service Transition practices
  • Strong working knowledge of ITIL with the ITIL v4 Expert qualification being desirable but not essential
  • Current Service Transition experience (minimum 3 years)
  • Previous experience working with both inhouse and thirdparty vendors. Third party vendors could be UK or offshore.
  • Previous experience of leading a Service Transition team covering the key practices.
  • Excellent communication skills
  • The experience to work at ALL management levels
Essential experience/skills required


Key Competencies:

  • Previous experience working in an IT team implementing, enhancing and administering Service Transition in a fast paced organisation
  • A practical understanding of IT frameworks such as COBIT, NIST and ISO2000
  • Previous experience working in a Service Delivery function
  • Excellent communication skills
  • The experience to work at ALL management levels
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