Claims Advocate - London, United Kingdom - WTW

WTW
WTW
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

The Role

  • Working within the Natural Resources Claims Advocacy team as part of the global offering to our clients
  • WTW have an extremely broad client base across all the major lines of Natural Resources business both on a Wholesale and Retail
  • Working with our Global Network as well as directly with Clients and Prospects
  • Provide strong claims advocacy advice to clients.
  • Strong focus on clients and providing valueadd services
  • The role may require a willingness to travel to Clients both in the UK and internationally

Responsibilities

  • Communication with Client on claims, technical advice and query management and service delivery
  • Present claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
  • Liaise with experts appointed by clients and insurers and negotiate with all Stakeholders to obtain the best possible settlement outcomes for clients
  • Assessing technical claims information in conjunction with policy wordings and developing strategies for successful handling and resolution of claims
  • Build relationships with key stakeholders both internally and externally
  • Experience in the management of complex and large value claims
  • Be able to understand and articulate coverage concepts within complex policy wordings
  • Experienced negotiation and influencing skills
  • You may be required to assist and support the placing teams in the retention and acquisition of new clients by participating in client pitches and request for claims information
  • Assist in monitoring market claims performance with our Key insurer partners and development of our trading relationships
  • Ensure prompt payment of claims within compliance requirements.
  • Maintain awareness of accounts, market developments, claims specific changes together with an understanding of the Key Client Outcomes and Service Delivery Targets within the BU
  • Contribution to a continual improvement culture
  • Provide input to and reference the Willis Quality Index, as appropriate and required
  • Ensure records are maintained on the Group systems
  • Interprets instructions and issues arising, and then implement actions according to policies and procedures
  • Keep informed of all legal and regulatory developments relevant to the division/department

The Requirements

  • Excellent written and verbal communication skills
  • Organised and is able to work on own initiative
  • Ability to interpret all stakeholders, both internal and external
  • Achievement Orientation
  • Good organisation and prioritisation
**Equal Opportunity Employer
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