Customer Service Administrator - Belfast, United Kingdom - Silverwood Recruitment

Silverwood Recruitment

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a Nationally Recognised Awarding Organisation based on the Heron Road in Belfast are currently seeking to recruit an enthusiastic individual to join their Customer Services Team.

The Customer Services Administrator will be responsible for providing advice and guidance to existing and new clients on all aspects of the company's qualifications and services, as well as maintaining and updating the internal Management Information systems/databases such to ensure accuracy of information.

Duties Include:

Data entry onto the management information systems/databases.
Provide administrative support to the external verification process and ensure deadlines are met.
Provide administrative support to the preparation of exam papers.
Ensure all data and information relating to areas of work are managed and maintained in line with data protection regulations (GDPR) and protocol.
Maintain all internal and external service standards to meet customer requirements.
Provide general telephone advice and guidance to clients
Attend and contribute to Compliance and Audit team meetings.
Support colleagues in the use of relevant management information systems/databases.
Provide support and guidance to colleagues on compliance and audit procedures and centre status.
Produce management information reports as required.
Produce data reports for monthly compliance and audit team meetings.

Essential Criteria:

GCSE (or equivalent) Maths and English Grade C or above
Previous relevant work experience in a clerical/administrative office environment to include the following:
Maintaining databases and spreadsheets
Producing general correspondence
Providing clerical/secretarial assistance in line with organisational procedures
Dealing with customer queries
Working knowledge of Microsoft Office (e.g. Word; Excel; Outlook)

Ability to work across virtual teams, using a variety of multiple online tools such as Microsoft Teams, Zoom, OneDrive and Sharepoint

Desirable Criteria:

2 years relevant work experience in a clerical/administrative office environment.
Experience of working in an awarding body or education setting.

Benefits

6% employer contribution pension

39 days annual leave each year inclusive of statutory and public holidays rising to 44 days after 5 years' service.