Stage Door Keeper - Stratford-upon-Avon, United Kingdom - Royal Shakespeare Company
Description
Do you have excellent customer service and administration skills? Would you like to be part of our small and busy Stage Door team? Are you looking for part-time hours? Can you work evenings and weekends?
We are looking for a part time (21 hours) Stage Door Keeper to manage Stage Door and the main switchboard in a friendly and professional manner, providing exceptional customer service to all building users.
This is an integral front facing role which can be incredibly busy during certain times of the day and then quiet at others.
We are looking for someone happy to work in a fast-paced environment that required a high level of multitasking, whilst also being happy to find tasks to do during quieter times.
This position is offered as a fixed term contract until August 2023, working 21 hours per week, across 3 days, including Saturdays.
Some of the duties and responsibilities will include:
- Greeting all building users, dealing with enquiries professionally and efficiently
- Issuing security ID passes and administering the visitor management system
- Compliance around fire safety and health and safety checks
- Supporting the accommodation team issuing keys, communicating with tenants and recording and reporting maintenance issues
- Administration tasks including stationery orders, coordinating couriers and managing incoming and outgoing mail
The ideal person for this role will have:
- Excellent customer service skills
- Proven administration skills
- Great communication skills and the ability to build rapport with people
- Good time management and the ability to prioritise tasks in a busy frontfacing role
- The ability to work well under pressure and remain calm in difficult situations
- Have good IT skills including Microsoft Outlook, Word and Excel
The Stage Door Keeper is present between 9am and 11pm Monday to Saturday, and on Sundays if performances are scheduled.
Shift patterns are 9am to 4pm, 4pm to 11pm. Scheduled breaks will be covered by Security colleagues.Stage Door is operated by a core team of four Stage Door Keepers who are supported by casual Stage Door Keepers as required.
The RSC strives for excellence, and values integrity, inclusion, ambition and innovation. We act with respect, show leadership and build resilient ways of working in all our activities.We aim to create a welcoming, supportive environment which is happy, healthy and safe. We place great importance upon developing a diverse, highly motivated and energised workforce to help achieve our priorities. We put our values at the heart of everything we do.
The Royal Shakespeare Company (no is a registered charity.
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