Client Service Director - London, United Kingdom - PepsiCo

PepsiCo

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Overview

Your Mission
We're looking for high energy, highly innovative individuals to join our growing European Design Centre. This is a real opportunity for an ambitious individual to make their mark on the creative industry in Europe.

This Client Services Director role is not about having the perfect education or exactly 10 years' experience; it's about the successes you've accomplished in your commercially and creatively focused career.

What we do requires proven success in growing a company's revenue and profits, through strategic rigor and through delivering quality work at pace, on time, and within budget.

Culture

Be the lead to foster a culture of curiosity, drive, collaboration and passion within your own team and with your clients, the brand teams.

No egos please.

We work as a team and we are here to help each other out and to drive a massive shift in the brand performance for PepsiCo by disrupting from the inside.

Commercial
Help us to make the difference and to prove what we're doing works.

Relationships
Build strong relationships across our clients based on mutual trust and respect. Understand their business, their process and demonstrate how we can help them make an impact.

Responsibilities

Main Responsibilities

Lead, inspire and develop the team.
Recruit and retain the best talent in the industry.
Run existing client relationships at a broad level as a strong partner to the strategic lead, making sure the team are meeting objectives to inspire, innovate and challenge clients.
Ensure all aspects of the account our managed when it comes to inbound project trafficking, aligning briefs, owning and delivering a smooth creative development process, managing client expectations and creative team's vision on all briefs, real time feedback loops and escalations.
Overall ensuring that an exceptional level of client servicing is being constantly delivered.
Propose expansion to bring in new capabilities and to cover new brands and success is proven.
Manage peer relationships and ensure a positive working relationship with brand teams, marketing communications, insights, customer marketing and production.
Financial management of production budgets, team costs and internal management reporting.

Qualifications

Qualifications

10+ years previous experience at creative agency or inhouse creative agency with successful experience operating as Business Director
Prior experience working on FMCG business preferred
Strong leadership skills. Ability to manage senior stakeholders, a team of creatives and a team of client services. Experience in leading cross functional teams.
Strong influencing skills. Ability to articulate a strategy and idea well and sell in to client teams. Ability to galvanize teams to want to work more with the Design Centre team
Ability to manage/ drive agenda and thinking in a matrixed and virtual environment.
Have an innovative and imaginative approach to everything you to do; to inspire others in the team with your enthusiasm and passion.
Mindset and approach to always find solutions.
Ability to hit the ground running and take the lead in running businesses with high levels of organisation with a good eye for creativity and attention to detail.
Have a desire to add value to client business and bottom line

- as well as developing fantastic creative ideas.

Be able to hold your own, be confident to express your opinion with clarity of thinking.
Be able to effectively simplify and communicate complex messages in a format that is easily understood by key decision makers