Primary Care Support Officer - Port Talbot, United Kingdom - Swansea Bay University Health Board

Swansea Bay University Health Board
Swansea Bay University Health Board
Verified Company
Port Talbot, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

The Primary Care Support Officer will provide a comprehensive professional and confidential support to the Primary Care Team, including assisting with the delivery of a number of programmes.

The post holder will be responsible for managing their own workload and will be given delegated responsibility for managing certain aspects of GMS contract management.

This will include overseeing delegated activities and ensuring that timescales are being met. Carry out a range of administrative duties that support the Primary Care Team.


As part of the role, the Primary Care Support Officer will develop and maintain information systems that assist in the delivery of GMS contract management ensuring that progress is accurately captured.

In conjunction, be the main channel of communication between the, colleagues within the service, Senior Colleagues in the Health Board, other NHS Organisations, Welsh Government, GMS Contractors and other external partners.

Exercising judgement and discretion in the day-to-day handling, monitoring and filtering of enquires. Along with assisting with the planning of delegated activities.


The Primary Care Support Officer will often be the first point of contact for Senior Managers in the Health Board, Workforce Colleagues, GMS Contractors, external agencies, etc.

This will require the post-holder to communicate effectively using a variety of methods; orally, written form and electronically with a range of people, including; senior managers, staff, general public; external agencies, etc.

Effectively manage delegated aspects of GMS Contract Monitoring.

The post holder will be responsible for overseeing delegated activities and will need to ensure that they are delivered in line with approved timescales.

Assists the Primary Care Officer in the effective planning and delivery of national GMS programmes. The role will include analysing a range of data and preparing reports. Together with analysing a range of performance information and identify key trends and potential issues. The post holder will need to identify issues and make recommendations on how they should be resolved.

  • The post holder will need to identify when key milestones are not achieved and escalate to the Primary Care Officer. The post holder will maximise the use of desktop technology to improve operational efficiency and office processes. Be confident in the use of a wide range of IT software, e.g.


Word, Excel, MS Forms, Teams and Play a major role in the development and on-going maintenance of communication mediums such as the new SBUHB sharepoint resources.

Arrange Internal and external meetings, workshops and conferences, including liaison with meetings/conferences plus travel and accommodation arrangements. Attend meetings, which may sometimes be on a different site, take and transcribe minutes, where necessary. Producing accurate and well-presented correspondence, reports, letters, etc.

Proof reading correspondence/documents to ensure correctness before submission.

The Primary Care Support Offer will co-ordinate and administer planned and ad hoc Primary Care requests activities within the Health Board, and communicating with GMS contractors Undertake general clerical duties, including filing correspondence both manually and electronically.

Liaise and work alongside colleagues within the service and provide administrative support as and when required. Such as undertaking audits to ensure that department, information systems are up to date.


Support the service to raise purchase order numbers for existing contracts and facilitate any payments or purchases via Oracle system.

Ensure the prompt return of all invoices and paperwork to relevant financial departments; ensure that all have been recorded appropriately and maintain stock for project materials.

The post holder will identify training and development needs and attend appropriate courses to ensure a good working knowledge of systems and demonstrate duties to new members of the team.

Have a good knowledge of Health Board Policies and Procedures with the ability to interpret the policies when presented with queries.


The role will include creating, maintaining and keeping an up to date electronic and manual record systems and responsible for accurate recording and maintenance of staff records within the department, including annual leave, sickness and updating personal files.

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