Claims Broker - London, United Kingdom - Howden Group Holdings

Howden Group Holdings

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it.

Finding the most talented and entrepreneurial people has always been key to our success.

People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture.

That's what sets us apart, and why we nurture and retain the best talent in the market.

Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden Group.

We're looking for:

A key liaison between the client and the insurer, they will ensure that claims are administered in line with the expected standards, regulatory requirements and that an excellent service level is maintained.

What will you be doing?

Planning/Reporting:

Works with senior members of the team to agree key priorities so that they can manage and plan their workload, ensuring that personal and team objectives are achieved. As he job holder develops in experience, they will gradually develop responsibility for managing their own workload independently
Manages assigned projects and contribute to other projects as required
Provides relevant management information to senior management

Technical:
a)Markets

Develops strong relationships with markets
Negotiate with markets to achieve the best outcome for the client
Maintains any ongoing delegated authority contracts appropriately and cost effectively

b) Broking/Administration:

Create comprehensive claims documents:
Presents claims to underwriters, dealing with queries, providing feedback and responding appropriately to clients, insurers and relevant internal departments.
Reviews and prepares correspondence regarding notifications and claims to ensure that products and cover best meet the client's risk requirements, business objectives and compliance requirements.
Keeps clients and insurers informed of developments relating to notifications and claims, liaising with third parties as necessary.
Investigates and resolves queries from clients etc, following these through to resolution and keeping all parties informed throughout the process.
Ensure up to date records are maintained at all times on the Group systems
Interprets instructions and issues arising, and then implement actions according to policies and procedures
Keep informed of all legal and regulatory developments relevant to the division/department

Policy, Process and Procedures:

Works within agreed parameters and uses relevant systems to ensure documentation/communications adhere to company procedure and compliance requirements.
Undertakes prompt and accurate processing of collections, fee payments and other relevant data and information on company systems in order to support high levels of client service and enable completion of internal processes

Environment, Customer Focus and Relationships:

Develop strong relationships with clients and key stakeholders within the Business Unit(s) the job holder supports
Deal with incoming enquiries from clients, insurers and third parties, developing appropriate external relationships to ensure positive results for clients and the business
Deal with client claims and settlements
Introduce clients to other team members and help maintain these relationships
Behave with all clients (both internal and external) fairly and ethically
Attend client meetings if required
Attend clients / insurers premises as necessary
Shares information that could be beneficial to the Operating Entity/Group

And what do we need from you?

Knowledge/Experience

It would be an advantage if the jobholder has previous Claims based experience (ideally with an international broker), but this is not essential
Good understanding general principles of insurance.
Good understanding of London market operations (Lloyds and company markets)
Understanding of company objectives and how own role contributes to these.
Good knowledge relating to claimshandling process.
Understanding of broking and underwriting process.
Knowledge of the market within which the company operates including an awareness of competitors, specific territory knowledge, cultural awareness
Awareness of the regulatory environment and requirements.
Specific systems' knowledge relevant to claims processing

Skills/Behaviours

Team player.
Good level of numeracy and literacy.
Good level of communication and interpersonal skills including, written, verbal and face to face
Highly organised, with good planning skills.
Able to work to flexibly to achieve tight deadlines/targets
Able to build sustainable relationships
Able to be proactive and work on own initiative
Resilient and calm under pressure.
Commercial acumen.
Good decisionmaking skills/analytical.
Able to react to change positively and productively.

Qualifications: