Hotel Receptionist - Chester, United Kingdom - The Mill Hotel and Spa
Description
Job Ref:
BES3852
Branch:
The Mill Hotel and Spa
Location:
The Mill Hotel and Spa, Chester
Salary/Benefits:
Competitive Salary
Contract type:
Permanent
Hours:
Part Time
Shift pattern:06:4- 15:00, 14:4- 23:00, 09:00 - 17:00
Hours per week:2- 42
Posted date:05/06/2023
Closing date:07/07/2023
Bespoke BenefitsWhat's in it for you?
We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.
We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.
The Role
As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.
Key Responsibilities of the role:
- To be familiar with the days business, including arrivals, departures, and special requests.
- Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
- To have a good understanding of the guests' requirements when they are checking in or out.
- To ensure all cash, charge, float and till procedures are carried out accordingly.
- Demonstrates a working knowledge of all services and facilities of the hotel, and local area.
- Keeping the team up to date by attending the daily meetings.
- Maximise sales through upselling, using incentives and promotions
- Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
- Ensure prompt resolution of customer complaints
- Professionally and competently operates the telephone system in line with both operating and Company Standards.
Requirements of the role:
- To have worked in a hotel or with people in a customer related role.
- Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
- To be able to make decisions in a fast paced environment and to enjoy it
- To be able to communicate well to each other and guests
- Be able to use a phone and computer system.
- Weekend availability
Being Bespoke:
We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.
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