Receptionist/administration Role - Shrewsbury, United Kingdom - The Dermatology Partnership

The Dermatology Partnership

Verified Company

Shrewsbury, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

JOB DESCRIPTION

Job Title Receptionist/Admin Assistant

Reports to Practice Coordinator / NHS Administration Manager

Area of work St Michael's Clinic, Shrewsbury, Much Wenlock and Donnington

Key Accountabilities

Provision of a professional, efficient, and effective Reception service to all patients and clients.
Ensuring completion of all elements of the patient's pathway.
Responsibility for invoicing and collection of selfpay patient monies at point of service.
Liaising closely with the clinical team.
Support all regulatory processes within the clinic.

Specific Accountabilities
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Provision of a professional, efficient and effective Reception and Administration Service

To ensure the reception area is manned during all clinic operational times
To meet and greet all visitors and clients in a professional, polite and courteous manner
To provide support and assistance to clinicians as requested
Ensure all visitors and clients are directed and guided to the correct waiting area
Maintain a professional and calm demeanour at all times promoting the best interest of the clinic
Responsible for maintaining the highest standards of presentation of the reception and waiting area
Responsible for maintaining the highest standards of personal presentation
Ensure visitors where appropriate are offered and receive refreshments
Responding and redirection of clinic correspondence in a professional, confident and timely manner.
Multi skill as appropriate and as required providing support to other team members.

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Ensure all elements of the patient pathway are completed

Become familiar with the clinic computer systems (EMIS/GP Billing)
Ensure clinic lists are available for appropriate clinics.
Confirm patient details held by the clinic are correct and update accordingly.
Ensure the patient medical forms are scanned into the computer system in a timely manner.

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Patient Invoicing and Insurance Verification

Confirm insurance details are correct.
Obtain monies from all selfpay patients at point of service so as to minimise debt to the clinic.

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Support all regulatory processes within the clinic

To be aware of all regulatory processes and systems i.e. Fire procedure and sickness reporting
To understand and comply with Health and Safety and Infection Control policies.
Contribute to and participate with all regulatory action plans and audits.
Be familiar with clinic alarm system and respond to any alarms or alerts following clinic procedure.

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Personal Accountabilities

Act as ambassador for the company promoting the best interests of St Michael's Clinic
Work in accordance with Clinic policy and procedure
To maintain the highest standards of confidentiality
To support the Medical Secretaries, Practice Administrator and Finance Manager in all aspects of their jobs.

**This job description is not an exhaustive list of duties but is intended to give a general indication of the range of work undertaken and will vary in detail in the light of changing demands and priorities within the clinic.