Customer Services Assistant - Warwickshire, United Kingdom - Warwickshire County Council

Warwickshire County Council

Verified Company

Warwickshire, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us and the Role

Customer Services Assistant - Libraries

Coleshill Library 19.25 hours - starting July 2023 for up to 9 months**The post-holder will be an integral part of a team - therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.

ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.

You will also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.

Sundays as required at Nuneaton Library are on a rota basis, enhanced rates of pay for Sunday working & time off in lieu.

Working Pattern

Coleshill Library 19.25 hours
Week 1 Week 2

Monday Monday

Tuesday Tuesday

Wednesday Wednesday

Thursday Day Off Thursday Day Off

Friday Friday

Saturday Saturday Day Off

Sunday Day Off Sunday Day Off

Key Skills & Experience Required

4 GCSE passes, grade C or above or equivalent, to include English and Maths.
A flexible approach to working hours including evenings and Saturdays. You may also be required to work across any of our local libraries.
Experience of working with members of the public in a customer service environment.
Ability to share enthusiasm and knowledge of books and reading with customers of all ages.
Ability and willingness to deliver promotional activities with customers of all ages.

Additional Information

Closing Date:
Monday 26th June 2023

Interview Date:
Week commencing 10th July 2023
For the full Job Description and Person Specification please click the link here.

This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

These are the benefits we offer including agile working, enrolment into the Local Government Pension Scheme (LGPS), a valuable part of the pay and reward package for employees working in local government, and a generous annual leave entitlement, plus bank holidays and an additional day at Christmas.