IT Support Analyst - Manchester, United Kingdom - Hays Specialist Recruitment Limited

Hays Specialist Recruitment Limited

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Opportunity for IT Support Analyst's based in Manchester & Preston, Minimum 3-6 months of experience ideally

Your new company
Hays Technology is a world leading organisation that spans across many different verticals in technology. Hays Technology has a large data base of industry leading clientele that use hays exclusively. Our clientele includes companies in the Healthcare sector,Banking sector, Public Sector, Private Sector etc

Your new role

What you'll need to succeed

Ensuring with other members of the department, that all requests for help, support and advice are recorded through the computerised Service Desk management system.

To routinely provide telephone based advice, support and fault diagnosis on IT related mattersto Trust-wide users achieving an agreed standard for 1st line fix on phone target.

Routinely receive requests for assistance via the Service Desk management software and provide advice, support and fault diagnosis on IT related matters to Trust-wide users as directed by ICT Service Desk Manager.

Maintains accurate log entries of requestswhich cannot be dealt with on first contact, recording fault details, contact information and subsequently advice users of actions to be taken.

What you need to do now

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.