Administration Assistant - Sutton Coldfield, United Kingdom - Auriga Services

Auriga Services

Verified Company

Sutton Coldfield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an Administration Assistant to join our front of house team based in Sutton Coldfield.

The role offers a hybrid working structure with time both in the office and home working, 28 days holiday with additional service days.

Fixed Term (12 months)

37.5 hours per week

Location:

Hybrid working (office and remote working)

Role Purpose:

Accountable to the Team Manager, the Administration Assistant will provide support to the Grant Assessment team(s), ensuring the day to day running of the department's systems and procedures.

Dimensions of the role:

Interpersonal skills, commitment to learning, monitor and maintain own performance.

Key relationships:

Senior Operations Team Managers, Team Managers, Auriga First Team, Auriga Core Services

Role responsibilities will include but are not limited to:

Receiving and handling telephone calls from applicants and other external contacts, handling or transferring them to the appropriate person to ensure complete and correct information quickly and with good customer service;
Ordering household items from designated suppliers for safe delivery to clients, liaising as requested with clients or their representatives.

Key Skills and Attributes

Excellent interpersonal skills both in formal and informal situations with the ability to adapt style to suit circumstances.
Relevant experience in an administrative, Customer Service Advisor or Customer Service Assistant
Experience with and strong knowledge of Microsoft packages, particularly Outlook, Word and Excel;
Good attention to detail with the ability to adapt to using new IT systems.
Empathy and compassion based on life skills with a genuine understanding of vulnerable people in financial crisis or hardship;
Good organisational skills;
Ability to plan and to recognise external influences;
Highly motivated in this area of work;
Determination to complete a task and selfmotivation;
Ability to work on own initiative; and
Flexibility and enthusiasm.

The Company:

Auriga Services is a Public Benefit Entity that has been operating for 20 years and is owned by a registered charity - Severn Trent Trust Fund (STTF).

As a wholly owned subsidiary, Auriga is the commercial arm of STTF.

Our charity-owned status makes us as unique in the marketplace, which allows us to genuinely care about creating better and lasting impacts for vulnerable people and households in poverty.

Our position as a commercial organisation allows us to extend our reach to help more people to achieve our vision of 'changing lives every day'.

Job Types:
Full-time, Fixed term contract

Contract length: 12 months

Salary:
Up to £19,305.00 per year

Benefits: