Administrator - with European Languages - Dartford, United Kingdom - Braundton Consulting Limited (Recruitment)

Braundton Consulting Limited (Recruitment)

Verified Company

Dartford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job description

The core of this role is to drive their productivity and client delivery, while providing resilience and flexibility (through multi-skilling).

The Job holder will be required to:

Manage the relationship with the client throughout the business cycle.
Liaise with the Client Delivery Lead, Head of Operations and Account Directors / Managers about operational and client issues.
Liaise with other members of the company to resolve any client queries quickly and efficiently.
Aspire to be a super user of the main systems and processes used by the team.
Support with training other team members to enhance their performance and productivity.
Support with all client complaints/queries ensuring that the correct query resolution procedure is followed.
Contribute to efficiency and business improvement projects when required.
Support with queries and escalations from across the business, where these cannot be dealt with within the client 'Cell' in which they arise.

Qualifications or Required Experience:

Fluent in European languages including English
Experience of the energy industry desirable. Broad experience of the energy industry, including data, metering, and invoices, which will enable them to quickly master all operational processes.
Evidence of I.T. skills. Competent in Excel (intermediate to advanced level) and competent in Microsoft Word and Outlook. Experience of inputting data and using databases on a daytoday basis is essential.
Strong analytical skills are required to absorb complex information,
Good administration skills and attention to detail. This role requires the ability to manage a large volume of information, paying close attention to detail; spotting errors to ensure the client continues to receive an excellent level of service.
Organisation skills. You must show the willingness to learn to adopt to complex client demands, liaise with suppliers, and adhere to internal quality standards often to tight deadlines.

Office hours M-F (some working at home after a successful probation period completed)

Braundton Consulting is a recruitment agency recruiting on behalf of a client.

Salary:
£22,000.00-£28,000.00 per year

Schedule: