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- Resolve customer complaints according to external dispute guidelines, policies, and procedures, and related policy documents.
- Engage with stakeholders across General Insurance areas: Property, Motor, Commercial, and Farm.
- Communicate with customers professionally and empathetically to understand concerns and provide updates within agreed timeframes.
- Collaborate with internal stakeholders to ensure complaints are handled according to company policies and regulatory requirements.
- Develop and implement solutions to resolve customer complaints, including compensation and process improvements.
- Monitor and meet key performance indicators related to complaint resolution.
- Experience in external dispute resolution within General Insurance (desirable)
- At least 12 months experience working with AFCA in General Insurance complaints.
- In-depth knowledge of the General Insurance industry in Property and/or Motor.
- Proven experience in legal and/or litigation (3-5 years experience) (desirable)
- Ability to handle difficult conversations and find suitable solutions for complex complaints.
- Excellent time management skills to meet deadlines and comply with regulatory requirements.
- A supportive employer committed to work-life balance and flexible working arrangements.
- Access to learning resources and career development opportunities.
- Initiatives to support financial wellness through discounted insurance products and more.
Asset Management Specialist - Brighton - Allianz Popular SL.
3 weeks ago

Description
Dispute Resolution Specialist | Multiple Locations
We are seeking Expressions of Interest for Dispute Resolution Specialists in multiple locations. At Allianz, we're a leading insurance and asset management brand with a diverse workforce.
We care about our customers and hire the best people to further our commitment to securing their future, so we're ready when they need us most.
Responsibilities
About You
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Data Management Specialist
Full time Data Careers- Brighton
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Play Worker
Part time Tarner- Brighton
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Veterinary Surgeon
ProfDoc- Brighton and Hove
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Bank Speech and Language Therapist
Sussex Partnership NHS FoundationTrust- Brighton
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Bank Speech and Language Therapist
Tokitan- Brighton
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Senior Lead Biomedical Scientist
University Hospitals Sussex NHS Foundation Trust- Brighton
-
Paediatric Patient Safety Manager
University Hospitals Sussex NHS Foundation Trust- Brighton
-
Principle Occupational Therapist
Sussex Partnership NHS FoundationTrust- Brighton
-
Senior Specialist Speech
Tokitan- Brighton
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Lead HR Consultant
Solos Consultants Ltd- Brighton
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Consultant Psychiatrist, East ATS
Sussex Partnership NHS Foundation Trust- Brighton
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Territory Managers TEER
Kirkham Young Ltd- brighton
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Occupational Safety and Health
University of Brighton- Brighton
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Specialist Technician
Brighton MET- Brighton
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Consultant Psychiatrist, East Assessment
Sussex Partnership NHS FoundationTrust- Brighton
-
Territory Managers TEER
Kirkham Young Ltd- Brighton
-
Territory Managers TEER
DS Tustin's Sports Hub LLC- Brighton
-
Senior CRO Manager
RocketMill- Brighton
-
Electrical Estates Manager
University Hospitals Sussex NHS Foundation Trust- Brighton
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Onboarding Specialist
Manpower UK Ltd- Brighton
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Commercial Manager (4624)
Laing O'Rourke- Brighton