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  • Asset Management Specialist - Brighton - Allianz Popular SL.

    Allianz Popular SL.
    Allianz Popular SL. Brighton

    3 weeks ago

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    Description

    Dispute Resolution Specialist | Multiple Locations

    We are seeking Expressions of Interest for Dispute Resolution Specialists in multiple locations. At Allianz, we're a leading insurance and asset management brand with a diverse workforce.

    We care about our customers and hire the best people to further our commitment to securing their future, so we're ready when they need us most.

    Responsibilities

    • Resolve customer complaints according to external dispute guidelines, policies, and procedures, and related policy documents.
    • Engage with stakeholders across General Insurance areas: Property, Motor, Commercial, and Farm.
    • Communicate with customers professionally and empathetically to understand concerns and provide updates within agreed timeframes.
    • Collaborate with internal stakeholders to ensure complaints are handled according to company policies and regulatory requirements.
    • Develop and implement solutions to resolve customer complaints, including compensation and process improvements.
    • Monitor and meet key performance indicators related to complaint resolution.

    About You

    • Experience in external dispute resolution within General Insurance (desirable)
    • At least 12 months experience working with AFCA in General Insurance complaints.
    • In-depth knowledge of the General Insurance industry in Property and/or Motor.
    • Proven experience in legal and/or litigation (3-5 years experience) (desirable)
    • Ability to handle difficult conversations and find suitable solutions for complex complaints.
    • Excellent time management skills to meet deadlines and comply with regulatory requirements.
    • A supportive employer committed to work-life balance and flexible working arrangements.
    • Access to learning resources and career development opportunities.
    • Initiatives to support financial wellness through discounted insurance products and more.

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