Aftersales Controller - Kingswinford, United Kingdom - Totalkare Ltd

Totalkare Ltd

Verified Company

Kingswinford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Aftersales Controller

Reports to:
Service Support Manager

Purpose
Our mission is to be commercial vehicle workshop equipment experts.

We need a Field Service Engineer to join our growing team of Engineers within our Dynamic and rapidly expanding business.

Job Role

This is a position that has been identified to ensure that we preserve the fantastic reputation we have with our customers by being Experts in everything that we do whilst being Effortless to deal with.

You will work closely with the Service Team and our customers to ensure that they get the first-class service that they deserve.

The package

Competitive Salary dependent on your skills and experience
37 Hour working week
Full initial training
Further development opportunities

- "Ministry of Fun" social activities funded by the business

Pension scheme
Medicash Benefits for example dental care and optician appointments to name a couple
Critical illness cover
Enhanced sick pay
Cycle to work scheme
Death in service benefit
Employee referral bonus
Long service awards
Monthly recognition and reward opportunities
Onsite gym facilities
Fulltime, Permanent

Key

Responsibilities:

You

Enjoy solving problems
Are a team player
Have excellent communication skills, listening skills, and interpersonal skills.
Show initiative and motivation
Enjoy finding solutions to technical issues
Take pride in the quality of your work
Deliver a high level of customer service

Totalkare specialises in equipment and services for commercial vehicle workshops, including mobile column, fixed and two-post lifts, and workshop ancillary equipment.

We provide an extensive range of aftercare including planned and reactive maintenance, calibrations and Reports of Thorough Examination.

The Company's engineers, account managers and back office support team all share the same goal of providing an unrivalled customer experience and adding value to customers business' through market leading solutions for lifting and testing equipment, servicing, training, aftersales and health and safety advice.

Our Aftersales department offers a first class experience to our customers.

We pride ourselves on our high standard of customer service by offering a friendly yet expert experience to our customers.

Totalkare has ambitious growth plans and the aftersales team is an important part of it's exciting future.

We want to involve our people in the decisions that affect them this is our CAUSE.

We want our employees to feel Challenged to improve and progress, Appreciated by their colleagues and managers, United to work together towards our common goals, Secure in their job and Empowered to make the decisions they need to make.

A day in the life of the Aftersales Controller
Your main purpose is to plan and book work for your assigned engineers. You will deliver awesome service safely and efficiently in a friendly environment.

The role will evolve and develop as we continuously launch new products and services creating a unique and unrivalled offering to the commercial vehicle market.

Your key responsibilities are;

Managing the work of a team of fieldbased engineers in line with planned and reactive requirements
To work alongside both the internal and external team in a professional manner
Making and receiving telephone calls
Liaise with employees at all levels across all departments of the business
Deputising for the Service Manager as required
Review departmental reports and KPIs on a regular basis
Create monthly service reports
Supervision of the service department when required
Ensuring that company policies and procedures are adhered to
Show positivity in your work, the company and your colleagues
Invoicing work to customers on time and accurately

What qualities do we need you to have
We are looking for a skilled service assistant to support the service manager and aftersales department.

Using modern software the individual will need to schedule a team of engineers across the country for both planned and reactive maintenance and installation projects, ensuring all jobs are completed efficiently, on time and profitably.

You will provide first line support for customer and engineer issues and support the service manager in all aspects including reviewing departmental KPIs and reports on a regular basis.

Deadline driven
Relevant qualification/experience in scheduling within a service environment essential
Problemsolvingng and being able to work from own initiative
Excellent attention to detail
Professional manner and excellent telephone skills
Independent and selfmotivated
Computer literate working knowledge of Excel, Word & ability to learn and work with specialised Field Service systems
Great organisational skills/process focused
Ability and enthusiasm to learn new skills and take on new challenges
Enjoy working in a fast pace environment

**You'