Recovery Controller/ Call Handler - Manchester, United Kingdom - FAM Engineering

FAM Engineering
FAM Engineering
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job description
At our Manchester based vehicle rescue and recovery business we have a need for a Recovery Controller to join our night team


Both day and night shift jobs available
The position is full-time 4nights on 4 nights off on a continuous rota basis, 19:00-07:00.


Skills Needed:

  • Communicate clearly, professionally, and politely with customers
  • Be responsible for any decisions or actions you may take
  • Deal with numerous calls and work well under pressure
  • Be reliable and arrive punctually on a daily basis
  • Be able to use IT systems at a good level
  • Understand how to best deal with customers
  • Be proficient in solving problems that may arise
  • You must be positive and willing to listen and learn.
As part of the position you would be required to handle inbound telephone calls from customers. Customers include both members of the general public and motoring organisations. It would be your responsibility to organise dispatch of a recovery driver to the motorists location. It is paramount that customers needs are met within a timely fashion and with a professional attitude.

**Salary

  • Negotiable depending on Experience**You must have previous customer service experience.

Job Types:
Full-time, Permanent


Salary:
£19,000.00-£25,000.00 per year


Benefits:


  • Onsite parking

Schedule:

  • Day shift
  • Night shift

Experience:

Call Handling: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person


Reference ID:
FamCH1
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