Administration Officer - South Shields, United Kingdom - All Temps Recruitment Ltd

All Temps Recruitment Ltd

Verified Company

South Shields, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently looking for a Administrator to work in a local office dealing with administration and finance within the Waste department in South Tyneside.

The Role

Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
Assist the Senior Credit Controller with invoicing and credit control
Producing invoices in a timely manner and ensuring controls are in place regarding payment.
Arrange adhoc collections and invoices for business customers, providing all associated paperwork.
Develop and maintain relationships with business and trade customers.
Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
Maintain the customer database and ensure it is accurate and up to date.
Manage and distribute lists for the crews and ensure they are kept up to date with new customer information etc.
Setting up appointments with trade customers.
Triage customer feedbacks for both the commercial and noncommercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.

The Person

4 GCSEs grade A-C or equivalent relevant
Ideally have experience working in a trade waste accounts environment or similar
Experience of maintaining excellent business customer relationships.
Experience of keeping and maintaining accurate records.
Significant experience of using Microsoft Word and MS Excel
Experience of working in an administrative environment.
Experience of delivering excellent customer service for both residents and business customers.

This role is ongoing with the scope of extension and a possible permanent job.

Job Types:
Full-time, Temporary contract

Contract length: 3-6 months

Salary:
From £11.59 per hour

Benefits: