Desktop Administrator - Kelso, United Kingdom - Plexus

Plexus

Verified Company

Kelso, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Purpose Statement:
Desktop Administrators are responsible for providing IT service excellence for our internal customers as well as management of site computing equipment, including but not limited to laptops, desktops, thin clients, printers, and computer interfaces to equipment as applicable

Key Job Accountabilities:

Manages problem tickets and provide customers with timely feedback on status. Provide assistance with issue escalation and resolution.
Alignment with and adherence to global IT policies and standards.
Ensure effective lifecycle management of computing devices, equipment, and related software inventory tracking.
Follow established change management policies and procedures to test and implement system updates, modifications, and/or deletions.
Use lean concepts, leveraging metrics and experience, to drive improvement into process and solutions within span of control Drive root cause analysis and corrective actions

Additional Accountabilities:

Demonstrate a high level of customer service, providing support through both electronic and in person interactions, insuring internal customer satisfaction.
Communicate project issues and status accurately and in a timely manner to team leaders, project managers, and directly to the customer as appropriate.
Participate in the research and creation of new technologies for use by our internal customers.
Lead the creation of documentation to enable future support and corrective resolution for newly discovered "root cause" and "systemic" issues.
Ensure consistent loading of software packages, operating systems and specialized packages through established processes.
Actively participate and collaborate with peers within the global IT organization.
Minimal travel may be required to meet the needs of the business (estimated <10%).
Additional duties as assigned.

Education/Experience Qualifications:

NAT 4\5 or higher required. Further education preferred.
IT Specific training an advantage
Driving license preferred

An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.

Other Qualifications:

An understanding of IT fundamentals
An understanding of Network and IP addressing
Ability to use MS Office suite
Intermediate level computer skills
Intermediate level decision making and problem solving skills
Good verbal and written communication skills

Work Environment:

The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._
Plexus is a global organization, whose headquarters are located in the United States and whose services are offered through its international affiliates. In order to meet the needs of its Customers, many of which are also international organizations, Plexus operates under a matrix organizational structure whereby employees are expected to interact with colleagues, managers and senior leadership in any of our international locations. Therefore, although the position described herein is offered by Plexus Corp (UK) Limited, the services of the employee are rendered in a global or groupwide context._
For additional information on Plexus' international locations, please visit _