Customer Service Representative - London, United Kingdom - Steppe2

Description

Customer Service Representative
We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team.

As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction with our services.

You will play a crucial role in building strong relationships with clients and helping to maintain our reputation for outstanding customer service.

• Customer Service Representative Responsibilities:_
• Act as the main point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
• Provide information about our products and services, including pricing, features, and benefits, to clients and prospective clients.
• Assist clients with placing orders, processing payments, and resolving any issues or discrepancies that may arise.
• Maintain accurate records of client interactions, transactions, and inquiries using our CRM system.
• Collaborate with other team members, including sales, marketing, and operations, to ensure seamless communication and coordination in meeting client needs.
• Identify opportunities to upsell or crosssell additional products or services to clients based on their needs and preferences.
• Monitor client satisfaction and feedback, proactively addressing any concerns or issues to ensure a positive experience and foster longterm relationships.
• Stay updated on industry trends, market developments, and competitor activities to better serve our clients and provide informed assistance and recommendations.
• Participate in training sessions and professional development activities to enhance your knowledge and skills in customer service, sales techniques, and product knowledge.
• Contribute to team goals and objectives by achieving individual performance targets and supporting overall departmental initiatives.
• Customer Service Representative Qualifications:_
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous experience in customer service, sales, or related field is advantageous.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong interpersonal skills and the ability to build rapport and relationships with clients and colleagues.
• Solid problemsolving abilities and a proactive approach to addressing client needs and concerns.
• Ability to multitask, prioritize tasks, and work effectively in a fastpaced environment.
• Flexibility to adapt to changing priorities and responsibilities as needed.
• Commitment to providing exceptional customer service and ensuring client satisfaction.
• Joining our team as a Customer Service Representative offers an exciting opportunity to work in a dynamic and collaborative environment, where you can make a meaningful impact by delivering exceptional service and support to our clients. _
• If you are passionate about customer service and eager to contribute to the success of a leading marketing company, we encourage you to apply. _
• We look forward to welcoming you to our team_

Job Types:
Full-time, Permanent


Salary:
From £23,457.00 per year


Benefits:

• Company pension
• Free parking
• Onsite parking

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Quarterly bonus
• Yearly bonus

Education:

• A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Work authorisation:

• United Kingdom (required)

Ability to Commute:

• London, N1 2RY (required)

Ability to Relocate:

• London, N1 2RY: Relocate before starting work (required)

Work Location:
In person

Application deadline: 14/03/2024

Expected start date: 18/03/2024