Head of Product Design - Liverpool, United Kingdom - The Granite Group

The Granite Group

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We're looking for a Head of Product Design to drive the design of websites and purchase journeys across multiple insurance brands.

In addition to improving and transforming our existing customer experiences, you'll also work on new products and features that will help us delight, retain, and add value well beyond what customers expect from an insurance company.

You'll have a passion for improving conversion and retention and you'll be the owner of all user experience design for the digital team.

You'll own things like redesigning landings, purchase flows and launching new insurance products, both in app and on web.

You'll work closely with design agencies, business analysts and engineers to explore customer problems and solve design challenges with simple and impactful solutions.

Success is measured by how impactful your designs are to conversion and our customers' trust and desire to stay with us as their insurer of choice.

Role:
Head of Product Design

Salary:
Negotiable depending on experience

Location:
Liverpool City Centre with Hybrid working available

Working hours: 37.5 hours a week between 8:00am and 19:30pm Monday to Saturday on a three-week rolling rota. You will only need to work 1 in 3 Saturdays between the hours of 9.00am and 17.30pm

What you will be doing:

Design and prototype simple, low friction digital experiences
Own all stages of the design process from concept through launch
Create design assets and build a robust design system that works across brands
Solve product problems with a focus on the best user experience while balancing company goals, design consistency and effort of implementation
Manage a design agency while you build an internal team.
Conduct user research and testing to inform design decisions and improve the user experience
Test multiple solutions to iterate to the right design as evidenced by data
Regularly perform design audits and propose improvements to ensure quality and consistency across brands and product lines.
Work autonomously across multiple agile teams.
Prioritize appropriately: make tradeoffs to speed up learning and balance competing priorities
Build a deep understanding of user needs and business objectives in our specialist market

What we're looking for:

Strong portfolio demonstrating expertise in designing for both web and mobile platforms
5+ years experience designing modern products; experience in insurtech or regulated industries would be a strong plus.
Previous experience managing design agencies and junior internal staff
History of leading discovery and ideation and aligning the group around a vision and approach
Understanding of usercentered design principles and ability to conduct user research and testing
Proven track record of designing completely new experiences and endtoend features
Experience shipping mobile and desktop products in an agile environment
Demonstrated experience in visual design, interactive design and prototyping
No ego when it comes to product or design; strong commitment to doing what is right for the customer and the company
Be comfortable with ambiguity, have no fear to drive and operate with mínimal guidance

About Acorn Insurance
We are a growing business with great opportunities to build your knowledge of the financial services industry.

As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK.

We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it's important to us that we have a culture where our people feel respected and valued for who they are.

We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career.

So, what can we offer you as an employer? Some of the "your tomorrow" benefits you will receive include:

Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)
Additional Buy & Sell Holidays
Company Sick Pay Scheme
Company Paid Maternity & Paternity Leave
Generous Company Pension Scheme
Perk Box Online & High Street vouchers and discounts
Fresh fruit Deliveries twice a week* £250 Refer a friend bonus
Cycle to work scheme
Free eye test vouchers and a contribution towards the frames
Free selfdevelopment & qualifications via Magpie Learning
A comprehensive Mental Heal