Customer Service Advisor - Redditch, United Kingdom - Mobility Bathing Group Limited

Mobility Bathing Group Limited

Verified Company

Redditch, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Mobility Bathing Group Limited

Is the UK largest installer of specialist domestic bathroom adaptions providing UK wide solutions for our customers to bathe in dignity.

MAIN DUTIES:

This role will be based out of the Head Office in Redditch, Worcestershire and will be a full-time office-based role.

In this role, you will be handling customer complaints and seeing it through to resolution.

You will be responsible for liaising with customers and installers and project managers on a daily basis, ensuring any issues are dealt with in a timely manner, providing customers with regular updates as required.

Duties will include:

Provide excellent customer service at all times, demonstrating understanding and empathy
Be the customers main point of contact while resolving their issue
Make daily outbound calls to customers and installers, proactively responding to any issues that may arise
Liaise with project managers as and when required
Accurately record customer interactions on to the CRM system
Work towards and achieve targets, Key Performance Indicators (KPI's)
Log service calls and issue with assignment number in CRM system
Accurately update systems and reports
Monitor and track status of allocated complaints
Ensure outstanding balances are collected from customers when work is complete
Work as a team to provide cover and support to other team members to ensure excellent customer service is maintained at all times
Maintain a professional image for the Company

This job description is not intended to be restrictive in any way.

It should be regarded only as a guideline to the duties required and may be amended in the light of changing business circumstances and working practices following consultation with the post holder.

SKILLS REQUIRED: