Customer Experience Student Placement - Leeds, United Kingdom - Johnson & Johnson

Johnson & Johnson
Johnson & Johnson
Verified Company
Leeds, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
Customer Experience Student Placement

Business:
Medical Devices


Duration:12 months


Location:
Leeds

Working at Johnson & Johnson can change everything. Including
YOU.

By joining a company that has been carving out the future of healthcare for more than 130 years, you will be offered a career as limitless as the lives it touches.

It's as simple as that. Start building a career with purpose at J&J and make the next generation the healthiest yet.


Johnson & Johnson Medical Companies produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics.

As the most comprehensive devices business in the world, Johnson & Johnson Medical Devices is best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands.


Role Purpose:


In this role, you will be a key part of the Deliver Customer Services Team based at the Leeds One Campus.

This role will involve translating data and trends into valuable insights and action plans, aimed at improving our Customer Experience.

You will have the opportunity to identify process efficiencies to ensure delivery of our products right first time, on time.

Through new and innovative ideas, you will help the business further understand the needs of our Customers.

Key areas of responsibility:
Support the Customer Services Team by sharing metrics and driving a continuous improvement agenda.

Assist in the creation of an exceptional Customer Experience across all touchpoints, by identifying gaps in in the process and driving improvement activities to close them.

Support order automation projects & promote self-service adoption through J&J Customer Connect and other digital platforms.

Work to ensure optimized interaction between J&J and our Customers by helping to implement processes which will improve the customer journey.

Support the analytics and organisation of Customer data to help predict future needs. Collect, track and analyze customer feedback to suggest improvements internally.

THIS JOB DESCRIPTON IS NOT AN EXHAUSTIVE LIST OF ALL THE JOB HOLDERS RESPONSIBILITIES

Skills required:
Positive mindset and winning spirit
Excellent communication skills, both verbal and written
A self-motivated, committed team player
Strong decision-making ability
Analytical skills and good attention to detail
Problem-solving aptitude


Qualifications:


Education & Experience Required:
Studying for a business related degree
2 years of degree level study completed by the time of placement.
A minimum of 2:1 achieved in the first year of study.
Proficient in Microsoft packages
Positively support LEAN, 6S, process excellence / improvements.
Customer focused & goal orientated
Takes personal responsibility for decisions and delivering results
Willingness to travel, and attend meetings as required.

Who are we looking for?
The ability to influence through effective communication
A Growth Mindset
Patient centric approach
Ability to navigate digital technology and utilise data analytics
The capacity for hard work and dedication to ensure a customer-centric approach

JnJEMEAStudentCareers #JnJEMEAEnterprise #JNJEMEAUndergraduate #JNJEMEAPlacement
More jobs from Johnson & Johnson
See all jobs of Johnson & Johnson