Systems and Software Trainer - England, United Kingdom - Forestry Commission

Forestry Commission

Verified Company

England, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Details:

Reference number:

Salary:

- £27,779 - £30,168
Job grade:

Executive Officer
Payband 5
Contract type:
Fixed Term
Length of employment:
Until 31st October 2024
Business area:

Forestry England
Type of role:
Business Management and Improvement
Education and Training
Working pattern:
Fulltime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

Forestry England is a blended worker environment and location can be discussed.

About the job

Job summary:

This is an exciting new opportunity to be part of a team developing and delivering a new corporate Customer Relationship Management (CRM) system to Forestry England, a world leader in sustainable forestry and the largest provider of outdoor recreation opportunities in England.

You will play a key role as the System and Software Trainer in managing change in the way the CRM system is deployed across the organisation.

The new CRM system will replace existing CRM systems, which currently enable volunteers, membership, car parking and ticketing management and add new system functionality for complaints handling, Freedom of Information (FOI) requests, Sales of Events and Activities Permits, and Donations and Legacy Giving.

You will form part of the new CRM Systems Team, reporting directly to the Change and Business Integration Manager. This team sits within Recreation, as part of the Forestry England's National Operations Team.

Job description:

This is an exciting new role and Forestry England is looking for a successful System and Software Trainer who is dynamic, outgoing and engaging, to join the new CRM Systems Team and help to roll out a new system and software training experience.

You will hold a minimum of a Level 3 award in Education and Training or equivalent and come with Salesforce training knowledge or a willingness to quickly become familiar with Salesforce, our new CRM Platform.

As the Training Lead you will create a training plan in line with the programme plan; develop training materials using visual, digital and written formats; deliver the events in a variety of ways, through web-based classes using Microsoft Teams, to in person training throughout England; and ensure all materials are reviewed, maintained and relevant, as enhancements take place during this Agile project.

The materials will have to reflect the eight onboarded topic areas and their separate Salesforce platforms.

You will be expected to recommend best training approaches and tools to use for training our diverse workforce and be able to measure and report on user adoption and training metrics.

The role will be managed by the Change and Business Integration Manager, while closely working with the CRM Programme Lead, Business Topic Leads and the wider CRM Systems Team.

This role will be integral to user take-up of the new Salesforce system, and its continued use.

Key Work Areas

Prepare and deliver handson training courses to different user types, on how best to use our new corporate system, Salesforce
Collaborate with business stakeholders to assess training needs and create relevant training solutions
Develop and implement individual training plans for the different user types
Able to conduct 'train the trainer' sessions and support super users on an ongoing basis
Review and utilise existing Salesforce quick tips, cheat sheets and videos for users
Deliver training to all users and identify needs for ongoing training once the organisation is in the adoption phase
Produce training material including scenarios and instruction booklets for classroombased sessions, reference guides and eLearning content
Act on feedback and insights from training sessions to continually improve learning content and thereby contribute to teams' efficiency improvements and the continual development of colleague capability
Demonstrate, influence and train teams on system functionality/capability and work with key stakeholders to review their practices and show how the system can support their operations to enhance their productivity potential
Support the rollout of Salesforce and improve the standardisation of operations and practices across business topics, as they transition onto the new platform
Ensure the ongoing adoption of Salesforce postrollout launch and produce and promote selfserve training to help speed onboarding of new colleagues postrollout
Providing regular feedback to all levels of management in regards to their team's current ability with the system
Promote inclusion, diversity, equality and wellbeing