Boatyard Co-ordinator - Poole, United Kingdom - Marina Developments Ltd

Marina Developments Ltd

Verified Company

Poole, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Boatyard Co-Ordinator
Marina Developments Ltd is the UK's leading Marina operator. Situated in Poole, Cobb's Quay Marina is a busy and high-profile visitor destination.

We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from our ourselves whilst working as a team every day.

To help us deliver exceptional service we are seeking to recruit a boatyard Co-Ordinator to assist with marina operations at Cobb's Quay Marina.

You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time.

You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours a week, supporting the marina operations.

The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but not limited to:
Ø Ensure a quality, professional service is provided in all contact with customers.

Ø To be responsible for all boatyard administration to include the management of the Yard booking's diary and all boat lifting and storage ashore invoicing in accordance with laid down procedures.

Ø To liaise with the yard team to ensure accuracy of the lifting diary.

Ø To be responsible for the administration function of Cobbs Quay Marina; including ensuring all computer records and systems are maintained and all relevant invoices, credits notes and contracts are raised where necessary for berth holders, visitors, and commercial tenants in accordance with laid down procedures.

Ø To issue Annual Berthing invoices and relevant berthing package agreements and update all relevant records relating to annual berthing and Dry Stack agreements.

Ø To allocate berths to annual berth holders and visitors along with the assistance of the Marina Operative and Management teams.

Ø To keep the Marina Manager/Assistant Marina Manager always informed of berthing/lifting statistics; to include details of current berth occupancy, vacant berths and lifting statistics to use as sales aids for the marina team.

Ø To ensure payments are taking at the time of booking or invoices raised as appropriate and in accordance with the Companies strict debt policy.

Ø To ensure all relevant weekly KPI, month end and year end returns are completed as required.

Ø To assist with the collection of all cash, daily banking, and associated records in accordance with company policy.

Ø To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager/Assistant Marina Manager on outstanding accounts.

To produce up to date debt information and carry out debt chasing.

Ø To assist with raising purchase orders for relevant invoices via Netsuite for the Marina Manager to approve.

Ø To be responsible for the stationery orders/stock levels.

The key requirements for this role are but not limited to:
Ø Enthusiastic and friendly with a flexible and positive 'can do' attitude.

Ø Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage.

Ø Administration skills based in a busy leisure environment.

Ø Self-motivated and able to work without supervision.

Ø A sound awareness of basic health and safety in the workspace.

Ø Confident use if IT systems.

Ø A practical, resourceful and common-sense approach.

Ø Good practical boating skills/qualifications (not essential but an advantage)

Ø Competent swimmer (Essential)

Ø Educated to at least GCSE level or equivalent.

Job Types:
Full-time, Permanent

Benefits: