Income and Debt Officer - Hackney, United Kingdom - RESOURCING CONSULTANCY LTD

RESOURCING CONSULTANCY LTD

Verified Company

Hackney, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PURPOSE OF THE JOB

To ensure the council's Commercial property debts are collected on time and to contribute to achieving maximum income collection.
To ensure that Hackney's Aged Debt Ledgers are maintained to a high standard of accuracy.

SERVICE SPECIFIC ACCOUNTABILITIES

Establishing contact with both small and large regular Tenants and maintaining a relationship to ensure invoices are paid on time.
Contacting Tenants where Rent Demands are overdue, stressing the Council's credit terms and identifying any query that may be preventing payment. Escalating queries to senior levels within the organisation where necessary until satisfactory responses are received.
Ensuring accounts are actioned in compliance with the council's data protection policy.
Promoting direct debits as the preferred method of payment for Tenants.
Investigating and taking action to resolve failed direct debit payments.
Acting as the focal point for customer invoice queries; taking telephone calls from customers and responding to enquiries; ensuring agreed actions are followed through, both internally and externally.
Printing and sending copy invoices to tenants and preparing rent statements as requested.
Updating customer diary records on the CedAr financial system to show all contact and notable actions.

Experience and Working Knowledge

Able to communicate effectively at all levels both orally and written
Strong numeracy skills
Experience of using various software packages effectively, including Word and Excel. Knowledge of using Propman and CedAr would be useful.
Able to work on own initiative
Basic knowledge of local government function helpful but not essential.

Work Related Experience

Some knowledge of credit control procedure is essential
Previous experience of working in an office environment and dealing with the public enquiries expected
A confident telephone manner
Able to work in a busy, challenging, diverse and frequently changing environment
An understanding of, and commitment to, the development of Equal Opportunities policies and practices within a large organisation and the community

A competent awareness of health and safety policies and procedures

Job Types:
Full-time, Temp to perm

Contract length: 7 months

Salary:
From £17.30 per hour

Benefits: