Digital User Researcher - London, United Kingdom - Public Sector Resourcing

Public Sector Resourcing

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Digital User Researcher, Inside IR35

Contract Term: 6 months

Contracting Authority:
CPS

Location:
Remote/Occasional London/York
The successful applicant will work within a fast-paced delivery team dedicated to providing innovative solutions across the department.

As a Digital User Researcher, you will plan, design and carry out research activities for a range of users, support the design and development of the service to help teams get a deeper understanding of the people that use them.

They will develop research plans, sessions and approaches for a given service.

This will necessitate the use a range of research methods, including usability testing, contextual interviews, and pop up research, as well as carrying out rapid analysis that involves the wider team whenever possible.

As a part of the role, you will be expected to travel across the CPS to meet users to determine requirements

Responsibilities Include:
Change and Improvement

Work with others to identify areas for improvement.
Consider and use the most appropriate research method to test new products and concepts, developments, including a variety of methods such as usability testing, contextual interviews, and pop up research, ensuring the user needs are fully understood in the service design.
Simplify processes, encourage ideas for change to a wide range of sources. Clearly explain the reasons for change to colleagues and how to implement them, supporting individuals with different needs to adapt to change.
Encourage an environment where colleagues know that they can challenge decisions and issues safely.
Take managed risks by fully considering the varied impacts changes could have on the diverse range of end users.

Managing a Quality Service

Develop, implement, maintain and review systems and services to ensure delivery of professional excellence.
Leading the user research process from developing user recruitment briefs through to test moderation, analysis and report writing.
Work with stakeholders to set priorities, objectives and timescales. Successfully deliver high quality outcomes that meet the customers' needs and gives value for money.
Identify risks and resolve issues efficiently. Involve a diverse range of colleagues, stakeholders and delivery partners in developing suggestions for improvements.
Establish ways to find and respond to feedback from customers about the services provided.

Working Together

Encourage joined up teamwork within own team and across other groups. Establish professional relationships with a range of stakeholders.
Collaborate with these to share information, resources and support. Invest time to develop a common focus and genuine positive team spirit where colleagues feel valued and respect one another.
Put in place support for the wellbeing of individuals within the team, including consideration of your own needs.
Make it clear to all team members that bullying, harassment and discrimination are unacceptable.
Actively seek and consider user researcher findings into actionable insights that inform the design and develop digital services, input of people from diverse backgrounds and perspectives.