Quality Management Administrator - London, United Kingdom - Silver Birch Care (Residential Services) Ltd

Description

The Quality Management team utilises their specialist knowledge of quality and service management processes to achieve more consistent quality within Silver Birch Care.

• Local Authority, Commissioning Alliance, Ofsted and CQC registration and regulation
• Assurance programs using ClearCare and Audits systems
• Project management
• Delivery of training and supporting resources
• Administration

The Quality Management Administrator will support the team to make sure the continued development and implementation of a comprehensive, integrated, and assured approach to aspects of quality management.

The post holder will be required to support the administrative work of Local Authority, Commissioning Alliance, Ofsted and CQC registration and regulation registration, the home visit programme and other projects as required.

• Ensures that the administration of the project, process, system they are responsible for is undertaken effectively and efficiently by implementing clear and robust systems, maximising the quality and accuracy of outputs including data, and reports
• Ensuring that all communication reflects Silver Birch Care values and that all queries from staff, external parties and colleagues are dealt with in a prompt and effective way.
• Ensures managers and team members have all required KPI data on the project, system or process that is necessary for making good quality decisions. Managing the administrative workload to make sure reports and information are submitted to the right person on time.
• Supports management of systems on behalf of Head of Quality and Service Management and senior staff by overseeing, inputting, and processing e.g., ClearCare and MS Excel.
• Support Head of Quality and Service Management on inspections and their followups
• Support Head of Quality and Service Management on internal audits and corrective and preventive actions.
• Support Head of Quality and Service Management staff training and development
• Support H&S teams in risk assessments, and management of property compliance files.
• Contribute to the positive way in which our service users experience our services by undertaking any other required responsibilities right for the role.

• A full UK driving licence
• Previous experience in a similar role/industry

• Proactive and confident in handling information
• Strong administration skills
• A high level of attention to detail
• Strong computer literacy, specifically in MS Word, Excel and PowerPoint.
• Strong written and verbal communication skills to share/request information from others.
• Managing multiple tasks at the same time without losing track of individual items and deadlines.

• 8 hour shift
• Monday to Friday

• London: reliably commute or plan to relocate before starting work (required)

• GCSE or equivalent (preferred)

• United Kingdom (required)

• 50% (preferred)