Global Customer Service Coordinator - Cambridge, United Kingdom - Harman International

Harman International

Verified Company

Cambridge, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better.

Innovation, inclusivity and teamwork are a part of our DNA.

When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role:

Job Responsibilities:

Scheduling RMA from distribution and Harman Regions for our service department.
Maintain daily communications with customers and dealer to ensure resolution and proper followup leading to customer satisfaction.
Represent Harman Luxury Audio as liaison for Customer Support activities related to product availability, quotation, order processing, product shipment, account status.
Providing support to Service Engineers and Sales Managers.
Organize and prioritize workflow to meet customer timeframes while managing multiple assignments at once.
Coordinate shipments through creation of Customs Invoices & shipping instructions.
Coordinate logistics with customer designated forwarders & schedule pickups.
Liaising with the global warehouses for orders.
Direct requests and unresolved issues to the designated resource.
Prepares documentation including pro forma invoices, packing lists.
Liaises with the accounts department regarding dealer financial status.

Basic Qualifications:

Knowledge of customer service principles and practices
Excellent verbal and written communication skills
Ability to handle stressful situations with a customer
Maintain highlevel of customer service expected by our internal and external customers

Eligibility Requirements:

Willingness to travel 25% of the time to the, HQ in Northridge and Amsterdam and Warehouses

What We Offer:

A flexible work schedule where you will be able to work from home
You are going to work in an international team within a friendly global working atmosphere.
HARMAN offers a diverse and inclusive work environment that fosters and encourages career development opportunities, professional training, and competitive market base compensation.
Additionally, we provide an interesting collective health insurance scheme, pension and topnotch employee discounts on world class HARMAN/Samsung products (JBL, HARMAN Kardon, AKG etc.)
Professional development opportunities through HARMAN University's business and leadership academies.
Internal talent management leadership acceleration programs. "Be Brilliant" employee recognition and rewards program.
A unique opportunity to contribute to drive revenue growth and nurture strategic trustbased relationships.
The chance to work with on complex problems and continues improvement.

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About HARMAN International

HARMAN is an Equal Opportunity /Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin,disability or Protected Veterans status.

HARMAN offers a great work environment, challenging career opportunities, professional training and competitive compensation.)